Ofgem protects customers of failed supplier Our Power
Our Power, an energy supplier with about 38,000 domestic customers, has ceased to trade.
Under Ofgem’s safety net, the energy supply of Our Power’s customers will continue and pre payment meters can be topped up as normal. The outstanding credit balances of domestic customers will be protected.
Ofgem will choose a new supplier to take on Our Power’s customers as quickly as possible. This supplier will contact these customers shortly after being appointed.
Ofgem’s advice to Our Power’s customers in the meantime is:
- Do not switch to another energy supplier.
- Take a meter reading ready for when your new supplier contacts you.
This will make the process of transferring customers over to the chosen supplier, and paying back their outstanding credit balances, as smooth as possible.
Philippa Pickford, Ofgem’s director for future retail markets, said:
“Our message to energy customers with Our Power is there is no need to worry, as under our safety net we will make sure your energy supplies are secure and your credit balance is protected.”
“Ofgem will now choose a new supplier for you, ensuring you get the best deal possible. Whilst we’re doing this our advice is to ‘sit tight’ and don’t switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”
“We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers.”
Customers who have questions should visit the FAQs on our website. Or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Alternatively, get in touch through Ofgem’s facebook or twitter feed @ofgem.
Notes to editors
- Our Power’s customers should take meter readings today and wait until their new supplier contacts them. Once they’ve been contacted, customers can ask to be put on their new supplier’s cheapest deal or shop around for a better deal from another supplier. They won’t be charged exit fees for switching away from their new supplier.
- Customers with prepayment meters will be able to continue to top up as normal. Our Power or the new supplier will contact customers to ensure they are informed of any changes to arrangements for pre payment customers.
- Ofgem's safety net will make sure customers will always have an energy supply, credit balances are protected and that the process in moving over to the appointed supplier is as smooth and hassle free as possible.
For media, contact:
Chris Lock: 0207 901 7225
Media out of hours mobile: 07766 511470 (media calls only)
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
Latest News from
Ofgem approves Shetland link and would support alternative Western Isles link proposal that provides better value for money for consumers20/03/2019 10:15:00
Ofgem is minded to approve a proposal by Scottish and Southern Energy Networks (SSEN) to build a 600MW subsea electricity transmission link from Shetland to mainland Scotland.
Ofgem appoints SSE to take on customers of Brilliant Energy15/03/2019 15:15:15
Ofgem has appointed SSE to take on supplying Brilliant Energy’s 17,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Ofgem protects customers of failed supplier Brilliant Energy12/03/2019 15:15:15
Brilliant Energy Supply Limited, an energy supplier with about 17,000 domestic customers, has ceased to trade.
Ofgem orders Avro Energy to become a DCC user11/03/2019 10:15:15
Ofgem is consulting on issuing Avro Energy with a final order due to it being in breach of the requirement to become a Data Communications Company (DCC) user.
SSE pays out £705,000 over Feed-in Tariff misreporting28/02/2019 12:15:00
SSE will pay over £705,000 to the FIT levelisation fund and in redress after overstating to Ofgem the costs it incurred through making FIT payments to eligible low carbon generators.
Ofgem orders Solarplicity to make significant customer service improvements25/02/2019 10:25:00
Ofgem has issued a provisional order on Solarplicity, banning the energy supplier from taking on new customers and increasing vulnerable customers’ direct debits, due to its poor switching process and customer service.
Ofgem proposes final order to URE Energy for non-payment of Renewable Obligation14/02/2019 10:15:00
Ofgem is consulting on issuing URE Energy with a final order for being in breach of the Renewables Obligation Order 2015.
Higher wholesale costs push up default and pre-payment price caps from April07/02/2019 12:15:00
The price cap for customers on default (including standard variable) tariffs, introduced on 1 January 2019, will increase by £117 to £1,254 per year, from 1 April for the six-month “summer” price cap period. The price cap for pre-payment meter customers will increase by £106 to £1,242 per year for the same period.