Ofwat moves to streamline and simplify water company licences

Wednesday 19 Dec 2018 @ 12:15
Ofwat

Changes due to come into force early next year will see all water companies’ licence obligations set out in clearer, more accessible language.

Working with the sector over the past year, Ofwat has identified a number of areas where licences can be simplified and streamlined, including removing conditions which are no longer relevant or don’t reflect the environment in which companies now operate.

The changes, which have been agreed by all companies, are intended to:

Ensure that companies understand what is expected of them;
Make it easier for Ofwat to determine whether companies are complying with their obligations; and,
Allow stakeholders to more easily understand what it is that Ofwat holds companies to account for.

View the decision document here.

Ofwat Press Office:

Tel: 0121 644 7642
Mob: 074 5801 6085
Email: fintan.hastings@ofwat.gsi.gov.uk

Channel website: http://www.ofwat.gov.uk/

Original article link: https://www.ofwat.gov.uk/pn-45-18-ofwat-moves-to-streamline-and-simplify-water-company-licences/

Share this article

Latest News from
Ofwat

Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research

10/04/2024 14:10:00

Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment.

Yorkshire Water failed customers in Goole – Ofwat and CCW research findings

04/04/2024 10:15:00

Ofwat and CCW have yesterday told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight at the end of October 2023.

Ofwat statement on Thames Water's announcement

28/03/2024 13:20:00

Ofwat statement on Thames Water's announcement.

Welsh Water to pay £40 million following Ofwat investigation

15/03/2024 10:20:00

Following an investigation by Ofwat, which found Welsh Water misled customers and regulators on its performance on leakage and per capita consumption (PCC) data, the company will have to pay £40m to benefit its customers.

Lightning technique used to eliminate 'forever chemicals' wins award in Ofwat innovation prize

20/02/2024 10:15:00

Technologies that use “lightning in a jar” and a chemical process with only water and oxygen as byproducts are being developed as potential alternatives to chlorine in disinfecting drinking water, have been awarded a share of £4.5 million by water economic regulator Ofwat in its first ever Water Discovery Challenge.

Water companies face fines for poor customer service

12/02/2024 15:15:15

From today (12 February 2024) Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company’s turnover.

Average bills press statement 2024/25

02/02/2024 16:10:00

Ofwat’s full statement is as followed following the announcement from Water UK regarding new charges from water companies for 2024/25.

Customer research lifts the lid on sewage stink in Camberley

30/01/2024 13:20:00

Ofwat and CCW have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands of people in the local area.

Ofwat sets out new rules to protect vulnerable customers

14/12/2023 15:25:00

Ofwat has today (Thursday 14 December 2023) set out clear minimum standards for water companies to ensure that those customers who need extra help are provided with the level of service they require.

WIREDGOV