Ombudsman issues Armed Forces Covenant guidance to councils on Remembrance Day
The Local Government and Social Care Ombudsman has issued new guidance for councils providing services for current and former armed forces personnel.
The document aims to help councils in England meet their commitments to the Armed Forces Covenant, which is an agreement between the people of the United Kingdom, the Government and all those who serve or have served in the armed forces and their families.
The covenant pledges that servicemen and women, and their families, will not be disadvantaged by their roles compared to others, when applying for council services.
The guidance highlights a number of key learning points from real cases the Ombudsman has investigated.
Michael King, Local Government and Social Care Ombudsman, said:
“On this day in particular it is important to remember the dedicated service the many hundreds of thousands of armed forces personnel have given and continue to give to this country.
“So it is a worthwhile time to highlight the role of the Armed Forces Covenant in helping to ensure service families are not disadvantaged in accessing local council services.
“I hope this guidance helps to raise awareness of the Covenant and ensure councils firmly embed its principles within their policies for accessing services."
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
Care home threatens to evict patient if family refused to pay 25% fee increase28/11/2019 11:15:00
A Kent care home has been heavily criticised by the Local Government and Social Care Ombudsman after it suddenly raised its fees – and then threatened to evict a vulnerable resident if her family did not pay.
Somerset council took too long assessing disabled woman’s care needs01/11/2019 11:15:00
Somerset County Council has been criticised by the Local Government and Social Care Ombudsman after taking too long to assess a vulnerable woman’s care needs.
Trust failed to inform man his cancer was terminal, Ombudsman finds30/10/2019 09:15:00
The Parliamentary and Health Service Ombudsman has found serious failings at Royal Cornwall Hospitals NHS Trust (the Trust) following the death of a man whose cancer was misdiagnosed, and who was not informed that his condition was terminal.
Blue badge applications to be reviewed in Sheffield25/10/2019 11:15:00
Sheffield City Council incorrectly assessed people for disabled blue badges, says an investigation by the Local Government and Social Care Ombudsman.
Ombudsman welcomes Education Committee recommendations on Special Educational Needs23/10/2019 12:25:00
The Local Government and Social Care Ombudsman has welcomed the Education Committee’s findings from its 18-month inquiry into reforms of the SEND system. These include a recommendation to extend the Ombudsman’s jurisdiction to give SEND families a single place to complain about the SEND system.
Ombudsman announces new Expert Advisory Panel22/10/2019 15:42:00
The Parliamentary and Health Service Ombudsman is pleased to announce the members of a newly formed Expert Advisory Panel.
Haringey and Islington councils criticised for how they recovered business rate debts17/10/2019 13:20:00
The Local Government and Social Care Ombudsman has criticised two London councils for the way they tried to recover historic business rate debts.
Bexley council failed to learn from previous school transport complaints11/10/2019 11:15:00
London Borough of Bexley has been heavily criticised by the Local Government and Social Care Ombudsman after it failed to make agreed improvements to the way it decides school transport applications for children with disabilities.