Ombudsman responds to CIVEA announcement
Responding to CIVEA, the Civil Enforcement Association's, announcement it will no longer review complaints on behalf of its members, Michael King Local Government and Social Care Ombudsman said:
“We already provide independent redress for complaints about the recovery of local taxation and parking debts by enforcement agents. Where a firm is acting on behalf of a local authority, their actions fall within our jurisdiction.
“Clear routes of redress are all the more important for people who want to raise concerns about debt issues they are facing, so we strongly believe complaints processes should be accessible, easy to understand and simple to use.
“We expect local authorities to ensure they have a clear process for dealing with complaints when they contract services out to enforcement firms, as we would with any commissioned service. It’s important this system is not protracted, does not require people to go through multiple complaints processes and also ensures there is appropriate signposting - including to our service - if a person remains dissatisfied with the outcome of their complaint.
“We support any efforts to streamline the current process to ensure complaints are responded to in a timely manner, so we welcome CIVEA’s intention to stop adjudicating complaints on behalf of its members.”
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
Folkestone council chastised by Ombudsman over housing complaint21/02/2020 09:15:00
Folkestone and Hythe council has been heavily criticised by the Local Government and Social Care Ombudsman for the way it responded to a complaint about its treatment of a homeless family.
1 in 5 mental health patients don’t feel safe in NHS care, Ombudsman finds20/02/2020 16:15:00
A new survey published yesterday by the Parliamentary and Health Service Ombudsman found that one in five people did not feel safe while in the care of the NHS mental health service that treated them.
Carolyn Hirst, Anu Singh and Linda Farrant join the Board as non-executive directors18/02/2020 14:15:00
Parliamentary and Health Service Ombudsman are delighted to welcome Carolyn Hirst, Anu Singh and Linda Farrant to the Parliamentary and Health Service Ombudsman's Board as non-executive directors.
Ombudsman reminds councils about care home top-up fees13/02/2020 09:15:00
Councils across England are being reminded by the Local Government and Social Care Ombudsman of their duties under the Care Act to administer ‘top-up fees’ for people contributing towards relatives’ care.
Luton to review some of its special educational needs services following Ombudsman’s investigation07/02/2020 14:15:00
Luton Borough Council has agreed to create a detailed action plan to improve some of its services for children with special educational needs after the Local Government and Social Care Ombudsman uncovered significant concerns during a recent investigation.
Derby girl misses out on education because of council delays06/02/2020 12:15:00
The Local Government and Social Care Ombudsman has criticised Derby City Council after a girl with autism missed out on around 18 months of special education support because of council delays.
Daventry District Council fails to tackle industrial noise complaint properly30/01/2020 09:15:00
Some homeowners on a new housing development in the Daventry area have been plagued by excessive noise from a nearby industrial estate because the district council has not done enough to investigate their concerns, the Local Government and Social Care Ombudsman reports.
Council makes serious unsubstantiated allegations about asylum seeker during Ombudsman investigation23/01/2020 12:15:00
Sandwell council refused to let a vulnerable mother have her representative present at an important meeting – and made serious and unsubstantiated allegations about both of them during an investigation by the Local Government and Social Care Ombudsman.