Ombudsman responds to CQC's Mental Health Services report
Responding to yesterday's Care Quality Commission report, The State of Mental Health services 2014 to 2017, the Local Government and Social Care Ombudsman, Michael King said:
“I welcome the Care Quality Commission’s report into the state of mental health care services. We issued our own report recently into Mental Capacity Assessments and Deprivation of Liberty Safeguards, which are used by care providers to assess people’s ability to make decisions for themselves when in a care setting or hospital. In that report, we said any measures put in place to protect people from harm should be the least restrictive possible.
“In the last year, up to one in five of all complaints we received about adult social care had an element of Mental Capacity Assessment or Deprivation of Liberty Safeguarding within them. And of those we investigated in more detail, we upheld 69% - higher than our 53% average.
“People should be treated fairly and they should have the right to make choices for themselves unless they have been formally assessed as not having capacity.”
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
Family left in unaffordable flat after council denies right to appeal homelessness decision21/03/2019 13:20:00
A father who gave up his life abroad at short notice to look after his children was denied his housing rights by Basingstoke and Deane Borough Council, a Local Government and Social Care Ombudsman investigation has found.
Response to the Care Quality Commission's Learning from deaths report20/03/2019 09:15:00
Rob Behrens, Parliamentary and Health Service Ombudsman yesterday responded to the publication of the Care Quality Commission's Learning from deathsOpens in a new window report.
Ombudsman issues good practice guide for care providers18/03/2019 09:20:00
The Local Government and Social Care Ombudsman has issued a good practice guide which shares lessons from complaints to help adult social care providers improve their services.
Cornish boy left without proper education for year because of lack of joined-up approach by council07/03/2019 09:15:00
A Cornish boy with special educational needs, who was excluded from his primary school because of behavioural problems, missed out on full-time education for 12 months, a Local Government and Social Care Ombudsman investigation has found.
Autistic teen forced to move schools because of lack of resources01/03/2019 11:15:00
An autistic teenager was moved from her residential special school midway through her studies because of poor planning by Suffolk County Council, the Local Government and Social Care Ombudsman has found.
Death of woman after routine operation was avoidable, Ombudsman finds27/02/2019 12:15:00
A grandmother’s death following a low-risk, routine hip replacement operation was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found.
Reading care workers late getting medical attention for vulnerable woman22/02/2019 09:15:00
Care workers in Reading did not follow emergency procedures to ensure a vulnerable woman received the correct medical attention, the Local Government and Social Care Ombudsman has found.