National Ombudsmen
Printable version

Ombudsman responds to CQC's Mental Health Services report

Responding to yesterday's Care Quality Commission report, The State of Mental Health services 2014 to 2017, the Local Government and Social Care Ombudsman, Michael King said:

“I welcome the Care Quality Commission’s report into the state of mental health care services. We issued our own report recently into Mental Capacity Assessments and Deprivation of Liberty Safeguards, which are used by care providers to assess people’s ability to make decisions for themselves when in a care setting or hospital. In that report, we said any measures put in place to protect people from harm should be the least restrictive possible.

“In the last year, up to one in five of all complaints we received about adult social care had an element of Mental Capacity Assessment or Deprivation of Liberty Safeguarding within them. And of those we investigated in more detail, we upheld 69% - higher than our 53% average.

“People should be treated fairly and they should have the right to make choices for themselves unless they have been formally assessed as not having capacity.” 


Share this article

Latest News from
National Ombudsmen

Frontline Healthcare Case Study: 4m+ care calls answered whilst £600k+ saved