Crown Commercial Service
Our Supply and Fit of Tyres agreement helps the North West Ambulance Service stay on the road during COVID-19
Read about how our Supply and Fit of Tyres agreement helped the North West Ambulance Service's fleet stay on the road during a time of unprecedented demand.
North West Ambulance Service used our Supply and Fit of Tyres (RM3767) commercial agreement to fulfil their tyre requirements and ensure that their operational fleet stayed on the road, maintaining a ‘business as usual’ approach, during a time of unprecedented demand.
North West Ambulance Service (NWAS) requires a supplier that can meet the challenging task of maintaining a 1,050 strong fleet of vehicles that need to be on the road, providing crucial frontline services, as much as possible.
Furthermore, NWAS need to be sure that their vehicles are reliable and safe, as they often have to travel at speed, in all weathers, to their patients.
Using our agreement, NWAS have been able to benefit from competitive prices for their tyre needs – meaning more money to be redirected towards other priorities.
Once NWAS engaged ATS as their supplier, they have been able to count on rigorous levels of service, to ensure that their fleet can be kept on the road and safe at all times.
This has been especially vital in 2020, which has been an especially challenging year for blue light services as they played a critical role in the nation’s response to the COVID-19 pandemic.
NWAS have been impressed with the constant and consistent level of service that they have received. Their tyre needs and expected service levels have been met and maintained.
ATS have been able to provide excellent customer service and updates throughout this challenging time. As well as the budgetary benefits NWAS have enjoyed, ATS have been able to respond effectively to their unique and changing needs.
A NWAS Fleet Manager yesterday said:
“I have to say how impressed I have been in their delivery of service to NWAS. With the number of tyre jobs that we carry out, nobody could expect them to get every job right, and there will always be the occasional issue, which I have to say are few and far between. Through ATS’s excellent customer service, they have been able to resolve issues very quickly and effectively and always offer feedback to the cause of the issue.”
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