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Our enquiries into Civil Service Learning’s contract with Capita

The National Audit Office has yesterday published its findings on the Civil Service Learning contract with Capita Business Services Ltd (Capita). The NAO’s enquiries address specific concerns from several people who raised different but overlapping concerns about the operation of the contract.


The NAO has combined people’s concerns into four questions:

  • Does Capita use anti-compete clauses in its contracts with subcontractors?
  • Does Capita put 51% of the training out to open competition, as required?
  • Does Capita abide by 30-day payment terms for subcontractors?
  • Does Capita correctly calculate and charge management fees at the contractually agreed rates?

The NAO has also reviewed the methodology used by the Cabinet Office to assess whether the contract is delivering savings and whether departments might be paying more for training than previously.


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