Our strategy for 2021-24
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
They both feature in our our Strategy for 2021-24 which sets out CCW’s mission, strategic objectives and campaigns up until 2024. The strategy will be instrumental to our efforts to improve and strengthen our organisation so that we’re best placed to secure a fair deal for water consumers, now and in the future.
It is built around five key objectives:
- Affordable water for everyone
- Climate-resilient water and sewerage services for present and future consumers
- Services shaped by the views of consumers
- Services that meet everyone’s needs
- Effective and easy-to-follow complaint processes
We will prioritise four key strategic campaigns to help us achieve our mission:
- End water poverty
- CCW: a voice for your complaint
- End sewer flooding misery
- “Be in the know” about available help
Our campaigns have emerged from a review of our policy priorities and reflect the changing needs of both household and business consumers. We also invited stakeholders to a series of virtual strategy sessions – hosted by our CEO Emma Clancy – to have their say on our plans.
We’ve worked hard to ensure our campaigns bring to life the issues that resonated most with consumers.
Latest News from
Covid-19 support for business customers extended29/03/2021 14:43:00
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months.
Households urged to soak up April shower of bill savings25/03/2021 08:15:00
Switching to a water meter or tapping into financial support from water companies’ social tariff schemes could help millions of low-income households stay afloat ahead of a wave of April bill rises.
Customers should have a bigger say over CMA decisions, says consumer watchdog18/03/2021 13:38:00
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019.
Speaking your language02/03/2021 12:20:00
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them.
CCW backs action plan to help business customers save water12/02/2021 10:20:00
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW).
Former CCW chief picks up industry award10/02/2021 11:20:00
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers.
Opportunity knocks in the form of Climate Change Adaptation Reports04/02/2021 13:10:00
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion.
More than 140,000 households in Wales receive ongoing help with water bills04/02/2021 08:10:00
More than 140,000 households in Wales are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.
More than a million low-income households receive ongoing help with water bills03/02/2021 15:38:00
More than a million low-income households are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.