Our strategy for 2021-24
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
They both feature in our our Strategy for 2021-24 which sets out CCW’s mission, strategic objectives and campaigns up until 2024. The strategy will be instrumental to our efforts to improve and strengthen our organisation so that we’re best placed to secure a fair deal for water consumers, now and in the future.
It is built around five key objectives:
- Affordable water for everyone
- Climate-resilient water and sewerage services for present and future consumers
- Services shaped by the views of consumers
- Services that meet everyone’s needs
- Effective and easy-to-follow complaint processes
We will prioritise four key strategic campaigns to help us achieve our mission:
- End water poverty
- CCW: a voice for your complaint
- End sewer flooding misery
- “Be in the know” about available help
Our campaigns have emerged from a review of our policy priorities and reflect the changing needs of both household and business consumers. We also invited stakeholders to a series of virtual strategy sessions – hosted by our CEO Emma Clancy – to have their say on our plans.
We’ve worked hard to ensure our campaigns bring to life the issues that resonated most with consumers.
Latest News from
A third of businesses ‘severely impacted’ by pandemic22/07/2021 15:10:00
A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research.
Taking tap water for granted?14/07/2021 13:05:00
Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another.
CCW responds to water companies’ environmental performance13/07/2021 12:20:00
CCW has responded to today’s annual environmental assessment report of water companies by the Environment Agency.
CCW responds to Southern Water’s record fine12/07/2021 12:20:00
CCW recently (09 July 2021) responded to the sentencing of Southern Water which has seen the company hit with a record fine of £90 million for a catalogue of environmental failings that resulted in widespread pollution.
Shocking kitchen sink habits caught on camera01/07/2021 09:20:00
Pouring large amounts of used cooking oil down the plughole and leaving the tap running for over 23 minutes are just a couple of the bad behaviours that have been caught on camera in fascinating new research looking at the kitchen sink habits of ordinary Brits.
Support with water bills still not reaching many of those that need it most25/06/2021 13:05:00
Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support.
UPDATED: Help for business customers impacted by COVID-19 lockdown03/06/2021 15:05:00
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business income. If your company has been disrupted or hit financially, we want to ensure that you know what support is on offer, and what you can do to manage your water bills
Recommendations unveiled to end water poverty and bolster support for millions of households26/05/2021 13:10:00
Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.