Patient assessments of NHS food, cleanliness and other non-clinical aspects of hospital care published today
Results of the annual patient-led assessments of non-clinical elements of care, such as catering services, cleanliness and waiting facilities are published today.
Published by NHS Digital, Patient-Led Assessments of the Care Environment (PLACE) 2019 – England1 involves local people (known as Patient Assessors) going into hospitals as part of teams to assess how the environment supports the provision of clinical care.
They assess such things as privacy and dignity, food, cleanliness and general building maintenance and the extent to which the environment is able to support the care of those with a disability and/or dementia.
The assessments take place every year, and results are published to help drive improvements in the care environment. The results show how hospitals are performing both nationally and in relation to other hospitals providing similar services.
The PLACE collection underwent a national review, which started in 2018 and concluded in summer 2019. The question set has been significantly refined and revised, and guidance documents have been updated.
The results from the 2019 report are therefore not comparable with the findings in any previous PLACE reports.
The PLACE Disability assessment2 focusses on issues of access including wheelchair, mobility (e.g. handrails), signage and provision of visual/ audible appointment alert systems, hearing loops, and aspects relating to food and food service.
PLACE assessments are undertaken by teams of NHS and private/independent health care providers, with at least half of each assessing team made up of members of the public (known as patient assessors)3.
Today's report covers the assessments for 2019.
Read the full report:
Notes for Editors
- The aim of PLACE assessments is to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care - cleanliness; the condition, appearance and maintenance of healthcare premises; the extent to which the environment supports the delivery of care with privacy and dignity; the quality and availability of food and drink, and the extent to which premises are equipped and able to meet the needs of people with dementia and/or disability against specified criteria. The criteria included in PLACE assessments are not standards, but they do represent both those aspects of care which patients and the public have identified as important, and good practice as identified by professional organisations whose members are responsible for the delivery of these services, including but not limited to the Healthcare Estates Facilities Managers Association, the Association of Healthcare Cleaning Professionals and the Hospital Caterers Association.
- The Disability assessment looks at specific disability-related criteria and is not a full comprehensive environmental disability assessment.
- The size of an assessment team is decided entirely by the organisation undertaking the assessment. NHS Digital stipulate that the number of staff should not exceed the number of patient assessors. This means, in practice, that the smallest team would be three (one member of staff, two patient assessors) but there is no upper limit.
Latest News from
NHS Digital and PHIN launch consultation on next phase of Acute Data Alignment Programme19/02/2020 15:05:00
NHS Digital and the Private Healthcare Information Network (PHIN) have launched a consultation as part of the next phase of a programme to align private healthcare data with NHS recorded activity.
Digital midwives win prestigious award for their use of tech14/02/2020 16:25:00
An NHS Digital-run group for digital midwives has won an award for 'Use of Technology in Midwifery' at the British Journal of Midwifery awards.
Latest patient outcomes data on hip and knee replacements published today13/02/2020 14:25:00
The results from questionnaires completed by patients who have undergone hip and knee replacements have been published by NHS Digital today.
Local digital adult social care projects awarded share of £4.5m12/02/2020 09:15:00
Sixteen organisations that provide and commission adult social care services are to receive a share of £4.5m to enable them to roll out their local digital projects on a wider scale.
Digital champions key to tackling distrust in online health confidentiality07/02/2020 12:43:00
A lack of skills and a distrust of health information online are two of the biggest barriers for patients to use the internet, according to new research.
Analysis of Pathways NHS111 calls linked to hospital attendances published07/02/2020 09:15:00
NHS Digital yesterday published the experimental statistics analysing data from Pathways1 NHS111 calls linked to Hospital Episode Statistics.
National expansion of Real Time Exemption Checking service for prescriptions06/02/2020 14:15:00
An NHS electronic system which enables pharmacies to immediately check if a patient is eligible for free prescriptions is being rolled out nationally.
Around 360,000 admissions to hospital as a result of alcohol in 2018/1905/02/2020 09:15:00
Drinking alcohol was the main reason for 358,000 admissions to hospital in 2018/19 according to new figures published yesterday by NHS Digital.