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Patients Association - CQC inspectors find 60 GP practices to be Good or Outstanding

The Care Quality Commission has published a further 75 reports on the quality of care provided by GP practices that have been inspected under its new approach.

Katherine Murphy, Chief Executive of the Patients Association, said,

Whilst it is encouraging that some GP practices have been rated as Good or Outstanding, it is worrying that many are still falling short. Following the CQCs recent inspections, 10 surgeries require improvement and five are inadequate. These surgeries have failed on issues such as safety, effectiveness and responding to people’s needs. Are patients expected to still visit these failing practices when they are ill? It would be reassuring for the public to know how long these surgeries have been given to turn themselves around.

We continue to receive countless calls to our Helpline from patients who are unable to obtain a GP appointment at a time when they need one. We also hear about misdiagnoses and problems in not being sent for investigations and tests; often resulting in late diagnosis. Long waiting times to see a doctor not only prolongs a patients suffering and discomfort, but can also cause their condition to deteriorate.

With many GPs undertaking minor surgical procedures, patient safety is a particular concern. Patients deserve the very best in health and social care, and it is unacceptable for failing GP surgeries – very often the first point of contact with patients – to continue to provide substandard levels of care. Good quality well-managed GP care needs to be made available to all patients across the country.

Channel website: https://www.icaew.com

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