Wired-GOV Newswire (news from other organisations)
People must be heard by public services say Citizens Advice
Citizens Advice has highlighted the need for a single clear system for complaints about public services, in response to a report from the Parliamentary and Health Service Ombudsman (PHSO).
The report reveals that almost two thirds of people who are unhappy about a public service don’t formally complain about it, even though 90% of people feel they should.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Complaining about public services is far harder than it should be.
"The system for raising a problem can be complex and in some cases people simply don’t know where to turn.
“In the past four years there has been a 56% increase in the number of issues reported to Citizens Advice involving a complaint about a public service.
“There needs to be single, clear system for complaints. This will give people a voice and let them shape how important public services work.”
Notes to editors
- The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local bureau in England and Wales, visit www.citizensadvice.org.uk.
- You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
- Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.6 million problems from April 2012 to March 2013. For full 2012/2013 service statistics see our quarterly publication Advice trends
Latest News from
Wired-GOV Newswire (news from other organisations)
Half of working mums don’t get the flexibility they ask for – TUC survey15/10/2021 16:20:00
Half of working mums don’t get the flexibility they request at work, according to a new survey published by the TUC and campaigner Mother Pukka today (Friday).
WWF - Largest ever UK analysis reveals public's top options for tackling the climate crisis15/10/2021 15:20:00
A new report reveals that the most popular climate policies among the public would go even further than the UK’s 2030 emissions targets while avoiding hitting the lowest-income families in the pocket. However, to make this happen, the UK government needs to put clear action plans in place now, ensuring the transition to Net Zero is open and affordable to all.
LGA responds to Age UK report on need for 10% rise in council tax for social care just to ‘stand still’15/10/2021 14:20:00
Cllr David Fothergill, Chairman of the Local Government Association’s Community Wellbeing Board, responded to new analysis by Age UK, which found that council tax would need to increase by another 10 per cent next year to allow social care just to ‘stand still’
NHS Confederation - Government must increase NHS capital funding and remove ‘needless bureaucracy’ that is leading to run-down buildings15/10/2021 13:20:00
NHS leaders responding to an NHS Confederation survey warn that an insufficient capital settlement will impact on health services.
LGA: Make school-based counselling available to all children to tackle rising child mental health issues15/10/2021 12:20:00
School-based counselling needs to be available and fully funded by the Government in all state funded secondary schools and academies to help support rising numbers of children and young people reporting mental health issues during COVID-19, the Local Government Association urges today.
One in five key workers in public sector “actively considering” quitting – new TUC poll14/10/2021 16:25:00
One in five key workers (21 per cent) in the public sector are “actively considering” quitting and changing profession, according to new TUC polling published today (Thursday).
CBI & 40 trade associations issue statement on business rates, saying action on investment needed at Budget14/10/2021 16:05:00
Ahead of COP26, employers representing around 261,000 businesses and nine million employees say business rates reform essential for green investment
NHS Confederation - NHS delivers for patients but stretching it so thinly is a dangerous game14/10/2021 15:15:00
Matthew Taylor, chief executive of the NHS Confederation, responds to the latest performance figures for the NHS in England.
Audit Wales - Significant loss to public purse due to unlawful activity and poor governance at community councils14/10/2021 14:15:00
Unlawful activity and failure to exercise minimum standards of financial management and governance at Ynysawdre, Llangynwyd Middle and Abertillery and Llanhilleth Community Councils.