Power cuts: a guide for consumers
Severe weather is currently forecast across Great Britain. Electricity distribution companies, who own and operate the local networks, are making preparations ahead of this weather.
Who to contact if you have a power cut
If you experience an unexpected power cut, you should contact your electricity distribution company. It owns and operates the towers and cables that bring electricity from the national transmission network to towns and villages. These companies don’t sell the electricity to you – this is done by the electricity suppliers.
You can find out who your electricity distribution company is by looking at the bill you get from your supplier. Or have a look at your electricity meter cabinet as they usually show who the distribution company is.
Look at our Map: who operates the electricity distribution network?open key term pop-up to find out who operates the electricity distribution network in your area. Visit the Energy Networks Association website for contact details.
Latest News from
National Grid Electricity System Operator to pay £1.5 million over electricity demand forecasts08/04/2021 11:15:00
In 2017, Ofgem introduced a financial incentive to drive National Grid Electricity System Operator (National Grid ESO) to produce more accurate forecasts.
Creating a more diverse and inclusive energy sector post-Covid31/03/2021 14:20:00
The two-day virtual conference, sponsored by Accenture, is free to attend and features a host of diverse speakers coming together to discuss how the sector can move from intention to action and create a truly diverse and inclusive energy sector.
Ofgem reforms could see credit balances of around £1.4 bn automatically returned18/03/2021 13:15:00
Ofgem is consulting on proposals to limit the amount of customer credit balances suppliers can hold, which could result in as much as £1.4 billion in total or £65 per household on average being returned.
Ofgem boosts investment for Britain’s electricity networks12/03/2021 13:15:00
Ofgem has confirmed ambitious plans to boost investment in local electricity grids needed to support the growth in electric cars, small scale renewables, storage and cleaner forms of heating.
Energy network company annual reports 2019-2011/03/2021 13:15:00
Ofgem has today published the performance and financial annual reports for the 2019-20 year for electricity distribution, gas distribution, electricity transmission and gas transmission network companies.
Ofgem awards licence for grid link to world’s largest wind farm05/03/2021 10:15:00
Ofgem has awarded a licence for the grid link to the world’s largest offshore wind farm after securing a record £1.2 billion investment.
18 energy suppliers pay £10.4 million for contract renewal failures03/03/2021 13:15:00
Energy regulator Ofgem found 18 suppliers did not adhere to price protection rules, which protect a customer’s tariff price when they decide to either switch suppliers or tariffs after a price increase.
Energy price cap to increase in April but consumers should switch to save money05/02/2021 10:15:00
Ofgem has announced today that from 1 April 2021 the price cap will return to pre-pandemic levels, principally as a result of changes in wholesale energy prices.