Public encouraged to stay informed on coronavirus
First Minister visits NHS 24 contact centre.
First Minister Nicola Sturgeon met with staff supporting Scotland’s public information response to coronavirus (COVID-19) today, following the announcement of two additional positive test results in Scotland.
During a visit to NHS 24’s contact centre at the Golden Jubilee National Hospital today, the First Minister thanked NHS 24 staff, including nurses, call handlers and health information advisors operating the 111 service and a dedicated coronavirus helpline service, for their efforts to keep the public informed.
The helpline has been set up by NHS 24 for people who do not have symptoms and are looking for general information and advice on coronavirus.
More than 400 staff work at NHS 24’s Clydebank call centre, which is one of four main centres located across Scotland.
Monday 2 March was the busiest day to date for the coronavirus helpline with 584 calls recorded, up from 143 on Sunday, when the first positive case in Scotland was identified. On Tuesday there were 430 calls.
NHS Inform’s coronavirus page has registered 264,118 visits as of Tuesday, with 55,000 visits on Monday alone.
The First Minister said:
“Our thoughts are with the two patients who have been newly diagnosed with coronavirus and their families, and I wish them all the best for their recovery.
“The Scottish Government and NHS Scotland are well-prepared to deal with a coronavirus outbreak, but the public also have a big role to play in helping us any contain any potential spread of coronavirus in Scotland for as long as possible.
“So I want to thank staff here for all their hard work to answer questions about coronavirus and keep the public informed.
“As the number of positive cases in Scotland increases, it is vital people stay up to date with the latest health and travel advice on NHS Inform, as well as following basic hygiene precautions, such as washing hands frequently, not touching their face and covering their nose and mouth with a tissue when coughing or sneezing.”
NHS 24’s Director of Service Delivery Steph Philips said:
“Over the last 10 days we have received more than 3,000 calls on coronavirus to our helpline and those numbers are increasing, with over 500 calls to the 111 service since Friday in addition to the coronavirus helpline, and we saw another significant increase on Monday following the first positive case in Scotland.
“That’s why we’re asking people in Scotland to check NHS Inform online in the first instance, as it’s the quickest and easiest way to get the latest information if they have questions about travel risk or symptoms, as well as our self-help guide tool. NHS Inform is being updated with latest information for the Scottish public on a daily basis.
“In addition to the helpline, we’re also encouraging people to phone their GP during the day or call NHS 24 on 111 out of hours.”
NHS 24 is the national provider of digital and telephone based health and care services for Scotland.
Updates on public health advice for coronavirus can be found on the NHS Inform website, and a free helpline has been set up for those who do not have symptoms but are looking for general health advice: 0800 028 2816.
The helpline is open:
- Monday to Friday, 8.00am to 10.00pm
- Saturday and Sunday, 9.00am to 5.00pm
Common symptoms of coronavirus can include:
- high temperature or fever
- shortness of breath
For anyone who is planning to travel abroad, guidance can be found on fitfortravel. Where a COVID-19 risk is identified, country pages will be updated.
Latest News from
Support for GP practices01/04/2020 13:05:00
Additional funding of £15 million will be provided to GP practices to help them cope with extra pressures arising from coronavirus (COVID-19).
Support for victims of domestic violence during COVID-19 outbreak01/04/2020 12:05:00
The safety and well-being of women and children who are at risk of experiencing violence during the coronavirus (COVID-19) outbreak is being supported with funds for key organisations.
Parliament asked to back emergency Coronavirus Bill01/04/2020 10:05:00
New powers outlined for justice, public services and the economy.
Criminal Proceedings in Scotland 2018-1901/04/2020 09:05:00
The total number of people proceeded against in Scottish courts fell by 6% to 89,733 in the year to 2018-19, according to National Statistics yesterday published by Scotland’s Chief Statistician.
Tens of thousands sign up to help during coronavirus outbreak31/03/2020 16:28:00
More than 21,000 people have signed up to volunteer during the coronavirus (COVID-19) pandemic through the new ‘Scotland Cares’ campaign.
Early Learning and Childcare expansion31/03/2020 15:05:00
Local authorities’ August 2020 deadline to deliver 1140 funded hours will be removed.
Free hospital TV for patients31/03/2020 12:05:00
Patients in six hospitals across Scotland are to receive free bedside television for the next three months.
National volunteering plan for coronavirus31/03/2020 10:05:00
Campaign launched for those able to give support.