Consumer Council for Water
Public meeting to hear about the future of water bills and services
The future of water bills for customers in the North East and other areas of Northern England will come under the spotlight when the Consumer Council for Water (CCWater) meets in Durham on Monday, 13 May.
The Water Watchdog will be joined by representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water to discuss the latest position on their business plans, which will shape bills and services for customers over the next 5 years.
All of the region’s suppliers – apart from United Utilities – had to recently resubmit their business plans for 2020 – 2025 to the water industry regulator Ofwat, following its initial assessment that they needed more work in a number of key areas – including providing support for customers in vulnerable circumstances. Ofwat will set the final limits on what companies can charge their customers in December 2019.
Robert Light, Northern Chair of the Consumer Council for Water, yesterday said:
“We know that price remains a top concern for customers, with around three million households currently finding their water charges unaffordable.”
“This meeting will provide an opportunity for companies to demonstrate that they recognise this and have developed plans that reflect customer priorities for the years ahead. For customers too, it will provide an important chance for them to give their opinion on what they would like to see.”
During the meeting, United Utilities will also be discussing its Hardship Hub, a one-stop shop which has been developed in partnership with bodies including Citizens Advice and housing associations. It enables advisors to quickly identify help for people at risk of sinking into debt.
Members of the public can attend and will have the opportunity to put their own questions to water companies.
The meeting starts at 12.30pm at the Radisson Blu Hotel, Frankland Lane, Durham. If you would like to attend or if you have any questions, please email Emily Flavell: firstname.lastname@example.org
Latest News from
Consumer Council for Water
Regulator may need to step in to tackle poor water market performers16/05/2019 15:20:00
Regulatory action may be needed to tackle the root causes of rising complaints from business customers about their water and sewerage services, the Consumer Council for Water (CCWater) has warned.
Water market hampered by falling satisfaction and low awareness26/04/2019 15:15:00
Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned.
Water watchdog calls on all companies to adopt compensation changes24/04/2019 09:20:00
The Consumer Council for Water (CCWater) has applauded seven water companies for boosting compensation for people that are left without running water – and called on the rest of the industry to follow suit.
Future prices and services must be acceptable to water customers12/04/2019 12:20:00
The Consumer Council for Water (CCWater) has responded to the announcement by the regulator Ofwat over its draft price and service plans for three water companies.
Water Watchdog meeting examines efforts to reduce water debt21/03/2019 09:20:00
Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March).
Switching to a meter could pull the plug on rising water bills20/03/2019 09:20:00
Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances.
Have your say about the water retail market18/03/2019 08:05:00
Discussions around the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday (28 March).
Water companies set out plans to withstand risks to supplies14/03/2019 09:20:00
Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March).