Care Quality Commission
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Putting the public at the heart of our work

Making better use of people’s views, working closely with representative organisations and publishing simple, clear information are at the centre of our plans for engaging the public over the next four years.

We yesterday published a new strategy for how we’ll engage with the public to help make us an even stronger regulator that is always on the side of people using care services.

The strategy sets out four priorities for 2017-2021:

  1. Working with organisations that represent people who use services to help improve the quality of care.
  2. Encouraging people to share their views and experiences of care with us, improving the way we use this information and reporting on the action we take.
  3. Producing and promoting simple, clear and concise information for the public that explains what good care looks like and supports people to make decisions about services.
  4. Improving the way we work by involving and engaging the public in our policies, plans and processes.

The new strategy was approved by our Board at their meeting in July and was produced with the help of CQC staff, people who use services, providers, the wider public and organisations that represent them.

You can read more on our page about our Public Engagement Strategy 2017-2021.


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