Care Quality Commission
Putting the public at the heart of our work
Making better use of people’s views, working closely with representative organisations and publishing simple, clear information are at the centre of our plans for engaging the public over the next four years.
We yesterday published a new strategy for how we’ll engage with the public to help make us an even stronger regulator that is always on the side of people using care services.
The strategy sets out four priorities for 2017-2021:
- Working with organisations that represent people who use services to help improve the quality of care.
- Encouraging people to share their views and experiences of care with us, improving the way we use this information and reporting on the action we take.
- Producing and promoting simple, clear and concise information for the public that explains what good care looks like and supports people to make decisions about services.
- Improving the way we work by involving and engaging the public in our policies, plans and processes.
The new strategy was approved by our Board at their meeting in July and was produced with the help of CQC staff, people who use services, providers, the wider public and organisations that represent them.
You can read more on our page about our Public Engagement Strategy 2017-2021.
Latest News from
Care Quality Commission
Sir David Behan announces intention to step down in the summer16/01/2018 12:20:00
Sir David Behan has announced his intention to step down as Chief Executive of CQC. He will continue in the role until the summer to allow the appointment process for a successor to take place.
Working together to reduce duplication in general practice12/01/2018 13:10:00
We have worked with NHS England, supported by NHS Clinical Commissioners, to develop a joint working framework. This will help us work more effectively together and reduce duplication in the regulation and oversight of general practice.
CQC responds to increased pressure on health and social care by pausing some routine inspections11/01/2018 15:20:00
CQC has taken the decision to pause some routine inspections of NHS acute services, GP practices and urgent care services planned for January.
CQC announces three new non-executive Board members08/01/2018 11:20:00
The Care Quality Commission (CQC) has announced the appointments by the Secretary of State for Health of three non-executive Board members – Sir John Oldham, Liz Sayce and Mark Saxton.
Healthcare websites and other non-NHS services to be awarded quality ratings for the first time by CQC03/01/2018 11:10:00
The Department of Health has confirmed that it will grant the Care Quality Commission (CQC) the power to rate even more healthcare services, such as those that offer medical advice and prescriptions from GPs online, so that this becomes the default way that the regulator presents the judgements from its inspections.