Care Quality Commission
Putting the public at the heart of our work
Making better use of people’s views, working closely with representative organisations and publishing simple, clear information are at the centre of our plans for engaging the public over the next four years.
We yesterday published a new strategy for how we’ll engage with the public to help make us an even stronger regulator that is always on the side of people using care services.
The strategy sets out four priorities for 2017-2021:
- Working with organisations that represent people who use services to help improve the quality of care.
- Encouraging people to share their views and experiences of care with us, improving the way we use this information and reporting on the action we take.
- Producing and promoting simple, clear and concise information for the public that explains what good care looks like and supports people to make decisions about services.
- Improving the way we work by involving and engaging the public in our policies, plans and processes.
The new strategy was approved by our Board at their meeting in July and was produced with the help of CQC staff, people who use services, providers, the wider public and organisations that represent them.
You can read more on our page about our Public Engagement Strategy 2017-2021.
Latest News from
Care Quality Commission
Independent review into handling of protected disclosures announced alongside wider review29/09/2022 15:20:00
CQC's Executive Team has appointed Zoë Leventhal KC of Matrix Chambers to lead an independent review into our handling of protected disclosures shared by Mr Shyam Kumar alongside a sample of other information of concern shared with us by health and care staff.
What we are doing when13/07/2022 12:20:00
Our strategy, launched in 2021, sets out our ambitions to reduce health inequalities and to drive improvements for people who use services. We’re changing the way we work to put us in a strong position to deliver on those ambitions and make us more relevant to the way that care is developed.
Our annual update on the safe management and use of controlled drugs06/07/2022 09:20:00
CQC’s annual update on the safe management and use of controlled drugs draws on prescribing data, feedback from controlled drug local intelligence networks, and our wider inspection and regulatory work.
All CQC-registered providers to ensure their staff receive training on interacting with people with a learning disability and autistic people01/07/2022 15:43:00
From 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role.
Care Quality Commission encourages deaf and hard of hearing people to share their experiences of care24/06/2022 09:25:00
The Care Quality Commission (CQC), partnering with Disability Rights UK (DRUK), is asking more people that are deaf or hard of hearing to feedback their experiences of care to help services improve.
Ofsted and CQC seek feedback on new SEND inspections22/06/2022 12:20:00
Ofsted and CQC are asking people to share their thoughts on a new framework for inspecting services for children and young people with special educational needs and/or disabilities (SEND) in a local area.
CQC takes action at Greater Manchester neuro care and assessment centre02/06/2022 09:20:00
The Care Quality Commission (CQC) has taken action at LANCuk Heywood, following an inspection in March and April which found shortfalls in care.
CQC welcomes improvements and rates the forensic inpatient or secure wards at Nottinghamshire Healthcare NHS Foundation Trust01/06/2022 16:25:00
The Care Quality Commission (CQC) has welcomed significant improvements in the forensic inpatient or secure wards at Nottinghamshire Healthcare NHS Foundation Trust following an inspection in February.
Innovation in general practice and regulation13/05/2022 10:10:00
The Care Quality Commission (CQC) and Yorkshire & Humber Academic Health Science Network (AHSN) have published findings from their research into how GP practices use innovative methods to address local health inequalities. The work will inform CQC's developing regulatory approach so that it can better recognise and encourage innovation.