Consumer Council for Water
Read our Annual Review 2015/16
We are delighted to publish our Annual Review for England and Wales 2015/16.
Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for the interests of water consumers.
Having helped to secure one of the most customer-focused price reviews in 2014, we have worked hard to make sure water companies deliver on their promises.
Our achievements during 2015/16 included:
- Helping more than 18,000 consumers resolve complaints or questions about their water and sewerage services.
- Returning nearly £5 million in compensation and rebates for aggrieved water customers – including negotiating a higher level of compensation for customers affected by a boil water notice in Lancashire during August 2015.
- Clawing back £730,000 for business customers in England and Wales through challenging water companies on issues like backdating of charges and rebates.
- Working with water companies to increase the range of support offered to customers who are struggling to pay their water bills.
- Making sure the concerns and priorities of businesses and their representative bodies influence the rules that will govern the new non-household market in England.
All of these achievements and more have been secured against the backdrop of a major restructure at CCWater which has put us in a stronger position to deal with the new challenges we face.
Alan Lovell, Chair of CCWater, said: “It is a testament to the skill and commitment of my colleagues that we have remained an effective consumer advocate, helping thousands of households and business resolve their complaints and shaping a water industry that is more committed to listening to the needs of consumers.”
Latest News from
Consumer Council for Water
Tap water quality under scrutiny from watchdog20/10/2017 14:25:00
Water companies’ efforts to make sure tap water is always safe to drink will be scrutinised when the Consumer Council for Water (CCWater) meets at Newcastle University on Thursday (26 October).
Water companies showcase efforts to avert future water shortage06/10/2017 11:05:00
Plans to make sure water supplies across the south east of England don’t leave future generations high and dry will be top of the agenda when the Consumer Council for Water (CCWater) meets in Reading on Tuesday (10 October).
Water customers make over 2 million calls to resolve service problems21/09/2017 09:25:00
Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater).
Written complaints fall but Southern Water remains bottom of the league20/09/2017 17:07:00
The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction.
Written complaints made by customers to Wales’ biggest water company have fallen but there is still room for improvement, according to the Consumer Council for Water (CCWater).