Consumer Council for Water
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Read our Annual Review 2015/16
We are delighted to publish our Annual Review for England and Wales 2015/16.
Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for the interests of water consumers.
Having helped to secure one of the most customer-focused price reviews in 2014, we have worked hard to make sure water companies deliver on their promises.
Our achievements during 2015/16 included:
- Helping more than 18,000 consumers resolve complaints or questions about their water and sewerage services.
- Returning nearly £5 million in compensation and rebates for aggrieved water customers – including negotiating a higher level of compensation for customers affected by a boil water notice in Lancashire during August 2015.
- Clawing back £730,000 for business customers in England and Wales through challenging water companies on issues like backdating of charges and rebates.
- Working with water companies to increase the range of support offered to customers who are struggling to pay their water bills.
- Making sure the concerns and priorities of businesses and their representative bodies influence the rules that will govern the new non-household market in England.
All of these achievements and more have been secured against the backdrop of a major restructure at CCWater which has put us in a stronger position to deal with the new challenges we face.
Alan Lovell, Chair of CCWater, said: “It is a testament to the skill and commitment of my colleagues that we have remained an effective consumer advocate, helping thousands of households and business resolve their complaints and shaping a water industry that is more committed to listening to the needs of consumers.”
Latest News from
Consumer Council for Water
Businesses invited to quiz retailers about new water market10/03/2017 15:10:00
Businesses across London and the South East of England can quiz the new water retailers that will soon be competing for their cash at a meeting hosted by the Consumer Council for Water (CCWater) on Thursday (March 16).
Struggling households urged to act now to beat April water bill rises02/02/2017 11:15:00
Low-income households can take action now to beat an April rise in water bills by tapping into the financial support available from their water company.
Protect your home’s pipes as temperatures plummet12/01/2017 13:10:00
With temperatures set to plummet across many parts of the country this week, households are being warned they could pay a high price for giving their home’s pipes the cold shoulder.
CCWater welcomes swift payment of compensation for Boil Water Notice15/12/2016 11:20:00
The Consumer Council for Water (CCWater) has welcomed United Utilities’ (UU) swift decision to pay £20 compensation to all 17,000 customers who have been affected by a boil water notice in parts of Greater Manchester.