Consumer Council for Water
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Read our Annual Review 2015/16
We are delighted to publish our Annual Review for England and Wales 2015/16.
Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for the interests of water consumers.
Having helped to secure one of the most customer-focused price reviews in 2014, we have worked hard to make sure water companies deliver on their promises.
Our achievements during 2015/16 included:
- Helping more than 18,000 consumers resolve complaints or questions about their water and sewerage services.
- Returning nearly £5 million in compensation and rebates for aggrieved water customers – including negotiating a higher level of compensation for customers affected by a boil water notice in Lancashire during August 2015.
- Clawing back £730,000 for business customers in England and Wales through challenging water companies on issues like backdating of charges and rebates.
- Working with water companies to increase the range of support offered to customers who are struggling to pay their water bills.
- Making sure the concerns and priorities of businesses and their representative bodies influence the rules that will govern the new non-household market in England.
All of these achievements and more have been secured against the backdrop of a major restructure at CCWater which has put us in a stronger position to deal with the new challenges we face.
Alan Lovell, Chair of CCWater, said: “It is a testament to the skill and commitment of my colleagues that we have remained an effective consumer advocate, helping thousands of households and business resolve their complaints and shaping a water industry that is more committed to listening to the needs of consumers.”
Latest News from
Consumer Council for Water
Households in Wales more satisfied with their water company than in England21/06/2017 12:10:00
Households in Wales are more likely to be satisfied with the service they get from their water company than customers in England, a new survey by the Consumer Council for Water (CCWater) has found.
Water trailing energy suppliers on value for money21/06/2017 09:20:00
The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy.
CCWater statement on Thames Water leakage performance15/06/2017 11:10:00
CCWater has warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely.
5 simple steps to save water in the garden05/06/2017 11:05:00
Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden.