Read our latest Forward Work Programme
Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years.
The voice for water consumers has published its Forward Work Programme for 2020 to 2023 which sets out our mission, strategic aims and campaigns for the start of the decade.
Much of our work will focus on campaigning to improve water regulation for consumers, making sure water companies get the basics right for their customers while striving to create excellent, accessible and affordable services for all.
CCW will also ensure the industry is alive to the challenges posed by climate change and population growth, embracing the latest innovation to make sure services remain fit for the future.
We’ll also continue to act as a strong advocate for consumers – whether that’s resolving their complaints against water companies and retailers or working to secure more support and protection for those people living in vulnerable circumstances. That work will be absolutely critical to help consumers and the industry navigate the current coronavirus outbreak and the challenges we will all face on the road to recovery.
Latest News from
UPDATED: Help for business customers impacted by coronavirus02/06/2020 15:38:00
Lockdown may be easing but the strain will remain on many small businesses that have been impacted by the coronavirus outbreak. If your company has been disrupted or hit financially it’s worth checking to see if you’re eligible for support with your water bills while you get back on your feet.
Save water without breaking sweat as temperatures soar02/06/2020 09:20:00
It’s not just temperatures that have been soaring over the past month – so has our demand for water with latest figures suggesting water companies are pumping out an extra 2.25 billion litres every day.
Help for customers struggling to pay28/05/2020 09:20:00
There are times when people may find themselves struggling to manage their finances for several reasons, it’s particularly important now as more people find themselves struggling to manage their finances due to COVID-19.
CCW warns against changes by CMA that might risk draining customer support19/05/2020 14:33:00
Customers must not lose out on the service levels and investment they value most when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans.
Struggling business customers must not miss out on water bill support13/05/2020 15:10:00
Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned.
Help your community thrive this Water Saving Week12/05/2020 09:20:00
It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis.
UPDATED: Help for business customers during coronavirus17/04/2020 14:20:00
If you run a business there’s a good chance you may already be counting the cost of the COVID-19 pandemic – particularly if you’ve temporarily closed.
Launch of Water Mark assessment of industry performance03/04/2020 10:25:00
We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers.