Read our latest Forward Work Programme
Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years.
The voice for water consumers has published its Forward Work Programme for 2020 to 2023 which sets out our mission, strategic aims and campaigns for the start of the decade.
Much of our work will focus on campaigning to improve water regulation for consumers, making sure water companies get the basics right for their customers while striving to create excellent, accessible and affordable services for all.
CCW will also ensure the industry is alive to the challenges posed by climate change and population growth, embracing the latest innovation to make sure services remain fit for the future.
We’ll also continue to act as a strong advocate for consumers – whether that’s resolving their complaints against water companies and retailers or working to secure more support and protection for those people living in vulnerable circumstances. That work will be absolutely critical to help consumers and the industry navigate the current coronavirus outbreak and the challenges we will all face on the road to recovery.
Latest News from
Make a difference to someone this Brew Monday18/01/2021 12:20:00
Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period.
Faster complaint response times in the pipeline for most water customers14/01/2021 09:20:00
Water customers can expect a faster response to their complaints in the future after ten water companies answered the consumer watchdog’s call to show more ambition.
CCW seeks views on ambitious three-year strategy08/01/2021 15:05:00
Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy.
A simple recipe to avoid a dinnertime disaster23/12/2020 12:20:00
With Christmas just around the corner, you may have already started to plan your festive feast.
Water retailers urged to keep helping businesses on the road to recovery17/12/2020 13:38:00
Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action.
As easy as A, B, C? Survival tips for a peaceful winter10/12/2020 12:20:00
This year in particular has probably been a more challenging year than usual for most of us. Having to adapt quickly to find ways to deal with the ‘new normal’.
Learn more from complaints to improve services for customers, water companies are urged30/11/2020 13:27:00
Green investment plans must have customer backing27/11/2020 09:20:00
The road to recovery from Covid-19 is going to be a long and hard one but we believe water companies can play a vital role in helping us to overcome the economic and social challenges we now face.
Consider the financially vulnerable, CCW urges the CMA23/11/2020 09:10:00
Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing.