Crown Commercial Service
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Rising to the challenge: CCS publishes its Annual Report and Accounts 2020/21

CCS's Annual Report and Accounts show how the organisation is helping the UK public sector to build back better.

Crown Commercial Service has recorded strong spend growth, improvements in employee engagement, and record commercial benefits delivered for customers, as the organisation publishes its Annual Report and Accounts for 2020/21.

During 2020/21, CCS played a key role in the Government’s response to the pandemic, helping customers to adapt and respond to the historic challenge posed by COVID-19 while continuing to support the transformation of UK public services.

And the organisation continues to support the public sector to build back better by delivering record commercial benefits, growing direct spend with small and medium-sized enterprises, and building the latest updates to UK procurement policy around social value and carbon net zero into our commercial agreements. 

£22.71bn was channelled through CCS commercial agreements in 2020/21, an increase of £4.6bn from the year before. Customers who used CCS agreements achieved commercial benefits equal to £2.04bn.

Tony van Kralingen, Chair of the CCS Board yesterday said:

In a year where business as usual hasn’t been usual at all, CCS rose to the challenge, supporting the government’s pandemic response, adapting to meet customers’ needs and helping other agencies. The achievements of CCS in such a year have been magnificent, and I must commend Simon and the Executive Board’s leadership.

Simon Tse, CEO of Crown Commercial Service yesterday said:

I am incredibly proud of everything CCS has delivered in the past year. Now we must look to grasp the opportunities of the recovery and how we can support our customers to build back better. After our successful delivery against our targets, despite the challenges of this year, I am confident that we have the skills and ability to do so.

The year at a glance

  • £22.71bn of public sector spend was channelled through our commercial agreements – an increase of £4.6bn from the year before
  • customers who have used our agreements have achieved commercial benefits equivalent to £2.04bn
  • Our employee engagement index, as measured by the Civil Service People Survey, has increased to 72% in 2020 – maintaining top quartile performance
  • £1.54bn was spent directly with small and medium-sized enterprises (SMEs) through CCS’s commercial agreements – an additional £302 million compared to 2019/20
  • we helped deliver procurements for customers worth a total annual contract value of £2.36bn

Read the full report

You can read CCS’s Annual Report and Accounts on

Don’t forget, you can find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.


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