Sky becomes latest broadband firm to launch social tariff, following Ofcom pressure
Sky has become the latest provider to launch a discounted broadband package for low-income customers, following pressure from Ofcom.
These special discounted deals – sometimes known as ‘social tariffs’ – are available from a range of providers to an estimated 4.2 million UK households in receipt of Universal Credit. But our latest research shows only 55,000 homes have taken advantage of these discounted rates so far – meaning millions of benefits recipients are missing out on an average annual broadband saving of £144 each.
With cost of living concerns on the rise, Ofcom has recently called on more broadband companies to offer social broadband tariffs and to promote them widely to their customers. Sky has now launched its Sky Broadband Basics package – joining BT, G.Network, Hyperoptic, KCOM and Virgin Media O2 in offering these discounted deals for low-income customers. NOW Broadband – owned by Sky – has also launched a similar package.
Lindsey Fussell, Ofcom's Network and Communications Group Director yesterday said:
We’ve been calling on broadband firms to do more to support customers suffering financial hardship. So we’re pleased Sky has responded with a special discount for people on low incomes. We want to see all providers step up and offer these packages, and promote them more widely.
We’ve published details of all the providers offering social tariffs and how the different packages compare. You can also find tips and advice on how to save money on your broadband, phone and TV bills.
Latest News from
Ofcom consults on proposed Openreach FTTP pricing offer03/02/2023 14:05:00
Ofcom is today consulting on a pricing offer for full-fibre broadband that Openreach intends to introduce from 1 April 2023.
Ofcom’s expectations of mobile providers for 2G and 3G switch-off03/02/2023 10:20:00
Ofcom yesterday set out what it expects from mobile providers when they switch off their 2G and 3G networks.
Ofcom’s rules on politicians on TV and radio03/02/2023 09:20:00
We’ve recently been asked questions about the rules around politicians presenting, and appearing on, TV programmes.
Looking ahead to online regulation: It’s time to rethink transparency reporting31/01/2023 12:10:00
As Ofcom prepares to take on new powers to protect online users from harm, Anna-Sophie Harling, Declan Henesy and Eleanor Simmance from our online safety team discuss the power of transparency reporting.
Most complained-about telecoms and pay-TV providers revealed26/01/2023 16:15:00
Ofcom has published the latest figures for complaints we’ve received about the UK’s major home phone, mobile, broadband and pay-TV providers between July and September 2022.
Top tech trends to look out for in 202326/01/2023 10:10:00
It’s a new year, and the perfect time to take stock of current and developing technologies, to consider how they might affect our everyday lives and wider society for the year ahead and beyond.
Update on assessment of complaints about Gary Neville’s comments during World Cup Final23/01/2023 16:25:00
Ofcom has completed its assessment of complaints we received about Gary Neville’s comments during ITV’s coverage of the World Cup Final, on 18 December 2022.
Ofcom investigates BT’s customer contract information23/01/2023 13:25:00
Ofcom has today opened an investigation into BT’s compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.