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Social Security Scotland – Insights Research Findings to March 2020

Social Security Scotland insights research findings for the period September 2018 to March 2020.


An insights research programme has been established in Social Security Scotland. To date, it has involved the collection of both routine monitoring and experience information. The results from this research programme will be used to continuously improve services.

This publication covers the period September 2018 to March 2020, during which Carer's Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment and Young Carer Grant benefits were live.

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