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Social Security experience panels: cold spell and winter fuel payment – report

Findings from research with Social Security experience panels members on the new cold spell heating assistance and winter heating assistance.

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This report is on research undertaken with Social Security Experience Panels members to inform the development of the new Cold Spell Heating Assistance and Winter Heating Assistance. It looked at experiences and understanding of existing Cold Weather Payment and Winter Fuel Payment; accessing support and information on heating your home; how Cold Weather Payment and Winter Fuel Payment could be improved; the impact of individual circumstances such as energy/ connection type; and communications about Cold Weather Payment and Winter Fuel Payment.

Social Security Experience Panels: Cold Spell and Winter Heating Assistance 25 page PDF, 691.3 kB


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