Social security improvements
Monitoring to be introduced to assess progress.
New measurements will monitor progress towards a Scottish social security system that works for all who use it.
The measures will look at how Social Security Scotland operates and delivers benefits, including how the agency treats clients, if staff are well supported and how systems are working.
They will also look at Scottish Government policy, what the new system is doing as a whole and what is being achieved over the longer term.
Information will be gathered from staff, stakeholders and clients themselves to show how well the new social security system is delivering through its charter.
Social Security Secretary Shirley-Anne Somerville said:
“We have an opportunity to do things differently by creating a new social security system that puts dignity, fairness and respect at its heart.
“This financial year we will invest £447 million on benefits and when fully operational Social Security Scotland will support 1.8 million children and adults.
“Clearly setting out what everyone can expect from the new service is important but it is also critical that the people of Scotland know we are delivering on those promises.
“These new measures will provide us with information that will not only let us check the pulse of our social security system but can be used to constantly improve what we are doing.”
The Social Security (Scotland) Act 2018 required the Scottish Government to establish a charter of what people should expect from the new service. The Social Security Charter measurement framework was co-designed by the Scottish Government, Social Security Scotland and a diverse group of people with lived experience of the social security system.
Latest News from
South America international border health measures15/01/2021 15:05:00
Updates to public health foreign travel and pre-departure testing.
Victim Surcharge Fund open for applications15/01/2021 12:05:00
A new fund to help organisations provide support for victims of crime using money paid by offenders has opened for applications.
Ireland and Scotland publish Bilateral Review of future relationship15/01/2021 10:05:00
Review recommendations will enhance cooperation and collaborations between Scotland and Ireland.
Strengthening lockdown restrictions14/01/2021 15:05:00
Further measures to help stop the spread of coronavirus (COVID-19) and limit non-essential contact will be introduced this weekend.
Call for release of £21bn UK COVID-19 reserves14/01/2021 12:05:00
Finance Secretary Kate Forbes is urging the UK Government to release £21.3 billion of reserves to help tackle the impact of coronavirus (COVID-19).
Increase to carrier bag charge14/01/2021 10:05:00
The minimum price of a single use carrier bag is set to increase from 5p to 10p.
Helping to warm homes this winter14/01/2021 08:05:00
A project which helps people struggling to heat their homes has become the first to receive a share of a £7 million fund to tackle fuel poverty this winter.