Speaking your language
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them.
Our recent Water For All report revealed that there is still much work to be done to ensure information – especially in terms of additional support and services – reaches all that need it. The report showed that currently only 42 percent of customers are aware of the additional support provided by water companies – referred to as priority services.
These additional services allow customers to register for free additional support as and when they need to do so. This extra help comes in many forms, including things such as home visits, emergency bottled water in the event of a supply interruption, and accessible communications.
CCW is committing to raising awareness of the support offered through the Priority Services Register to at least 60% by the end of 2025 and 75% by 2030. As part of this commitment, we want to ensure all the information we hold is accessible to all – including those where English may not be their first language or those with a visual impairment.
We are very excited to announce that one of the ways in which we aim to achieve this is with the use of a very clever new tool on our website called Recite Me. You may have already noticed our website looks a little different. Across the top you’ll now see a toolbar featuring options including accessibility and languages.
Using the language option, the tool automatically translates all text on our website so that users can see information in any language they choose. Excitingly, Recite Me offers more than 100 language options, making our website available to more people than ever.
So much more
Beyond its language capabilities, Recite Me also has a wide range of accessibility features that allow users with visual difficulties to change the way the website is displayed to meet their needs. For example, users can change the background, text and link colours to suit, text size can be increased or decreased and there is a screen reader feature for anyone that may be blind or have a visual impairment.
We are regularly working to improve web accessibility of our website, so if you have any comments or suggestions please get in touch. Additionally, if you would like information from our website in a different format like accessible PDF, large print, easy read, audio recording or braille, please send us an email PR@ccwater.org.uk
Latest News from
Our strategy for 2021-2431/03/2021 16:05:00
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
Covid-19 support for business customers extended29/03/2021 14:43:00
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months.
Households urged to soak up April shower of bill savings25/03/2021 08:15:00
Switching to a water meter or tapping into financial support from water companies’ social tariff schemes could help millions of low-income households stay afloat ahead of a wave of April bill rises.
Customers should have a bigger say over CMA decisions, says consumer watchdog18/03/2021 13:38:00
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019.
CCW backs action plan to help business customers save water12/02/2021 10:20:00
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW).
Former CCW chief picks up industry award10/02/2021 11:20:00
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers.
Opportunity knocks in the form of Climate Change Adaptation Reports04/02/2021 13:10:00
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion.
More than 140,000 households in Wales receive ongoing help with water bills04/02/2021 08:10:00
More than 140,000 households in Wales are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.
More than a million low-income households receive ongoing help with water bills03/02/2021 15:38:00
More than a million low-income households are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.