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Statement on Thames Water’s finances and future

We have issued the following statement in response to speculation surrounding the finances and future of Thames Water.

Mike Keil, Senior Director at the Consumer Council for Water (CCW), said:

Thames Water made a commitment to its customers to make significant improvements through its turnaround plan and people need reassurance that is going to be delivered. The company should be communicating more openly about its finances with its customers, who want to see a marked improvement in Thames’ customer service and wider performance.

All water consumers should be reassured that there are robust regulatory safeguards in place to make sure people’s taps keep running and their services are protected.

Thames Water has published an updated statement for its customers

The regulator Ofwat has also issued a statement on the situation involving Thames Water and the wider financial health of the water industry

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