Consumer Council for Water
Switching to a meter could help dilute impact of rising water bills in Wales
Switching to a water meter could help thousands of households in Wales pull the plug on rising water bills this April and ease the pressure on cash-strapped customers.
- Average water and sewerage bill set to rise for Dŵr Cymru Welsh Water and Hafren Dyfrdwy customers from April – but changes will vary depending on circumstances.
- Changes mark start of new 5-year package of prices and investment.
- Switching to a water meter could save some households in Wales more than £100 a year.
- 1 in 8 customers in Wales struggle to afford their bill but many could qualify for financial help.
That’s according to CCW – the voice for water consumers – which is urging people to stay one step of ahead of an increase in water and sewerage charges from 1 April.
The changes were confirmed by Water UK yesterday (Thursday) and will see the average water and sewerage bill for Dŵr Cymru Welsh Water customers increase by just over 1 per cent to £451. Households supplied by Hafren Dyfrdwy will also see the average combined bill rise by a similar amount to about £300.
Bills will vary considerably across the country and what individual customers end up paying will look very different depending on their supplier and circumstances. In particular, some Hafren customers are likely to see an increase that is significantly higher than the average.
Any rise will only serve to increase the pressure on the 1 in 8 customers in Wales that are already struggling to afford their water bills.
CCW is urging households paying unmetered charges to consider trialing a water meter to see if they might be better off. People on a low-income might also be eligible for financial support through their water company’s social tariff scheme.
Rhodri Williams, Wales Chair for CCW, yesterday said:
“Water is often the forgotten utility when it comes to saving money but we know there are thousands of households that could still benefit by switching to a meter.”
“If you’re on a low-income now is the time to act and ask your water company whether you might be eligible for their social tariff or other forms of support that can shave precious pounds off your bills.”
Switching to a meter is often the simplest way to save and some customers find they can slash their water bills by more than £100 a year. Companies will usually give customers up to 2 years to trial a meter and switch back if they are worse off or unhappy.
CCW has a popular online water meter calculator where people can quickly check to see if they might be better off before taking the plunge. Not everyone will save but customers with more bedrooms than people living in their property are the most likely to benefit.
Customers can also take advantage of water-saving freebies offered by their water company, which can help them save money – as well as water – if they already pay metered charges.
Low-income households should also check to see if they’re eligible for Welsh Water’s HelpU social tariff or Hafren’s Here2Help scheme. Both can substantially cut customers’ bills and there is other assistance available too for people struggling to pay or in debt.
You can find out more by contacting your water company or visiting CCW’s website
For more information or to arrange an interview our Wales Chair Rhodri Williams please call the media team on 0121 345 1005.
Latest News from
Consumer Council for Water
Our strategy for 2021-2431/03/2021 16:05:00
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
Covid-19 support for business customers extended29/03/2021 14:43:00
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months.
Households urged to soak up April shower of bill savings25/03/2021 08:15:00
Switching to a water meter or tapping into financial support from water companies’ social tariff schemes could help millions of low-income households stay afloat ahead of a wave of April bill rises.
Customers should have a bigger say over CMA decisions, says consumer watchdog18/03/2021 13:38:00
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019.
Speaking your language02/03/2021 12:20:00
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them.
CCW backs action plan to help business customers save water12/02/2021 10:20:00
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW).
Former CCW chief picks up industry award10/02/2021 11:20:00
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers.
Opportunity knocks in the form of Climate Change Adaptation Reports04/02/2021 13:10:00
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion.
More than 140,000 households in Wales receive ongoing help with water bills04/02/2021 08:10:00
More than 140,000 households in Wales are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.