Wired-GOV Newswire (news from other organisations)
The Patients Association is calling on the Parliamentary and Heath Service Ombudsman to establish a truly independent, transparent and peoples Ombudsman.
The PHSO is failing families, leaving them distressed and totally worn down,statethe Patients Association who have seen worrying trends through their National Helpline.
The Patients Association raise concern that the PHSO which should be a catalyst for change is failing to challenge poor practice and bring about change in the NHS.
The Patients Association and the families arecalling on the Public Administration Select Committee to address the failings of the Parliamentary and Heath Service Ombudsman and establish a truly independent, transparent and peoples Ombudsman.
The work of the Health Ombudsman is unaccountable and wholly ineffective according to families who have raised concerns about the system,say thePatients Association charity yesterday (18 November).
The report highlights how families having turned to the PHSO in desperation and as a last resort, feel stonewalled by the PHSO during inadequate, untimely, secretive and unacceptably flawed and out dated investigation processes.
A new report highlights detailed cases where patients and their families have been badly failed by the Parliamentary and Health Service Ombudsman (PHSO). Each story is written personally by the complainant or by their family members.All speak of how their interactions with the Ombudsman have compounded the grief and hurt they were already feeling through loss of loved ones or due to poor NHS care.
For nearly 3 years, the Patients Association have supported the parentsof Sam Morrish, a three year old boy from Devon, who died after a string of NHS blunders. Sam died in 2010, but it was only in the summer of this year that the Ombudsman pronounced on the case - Sam’s parents areheavily critical of the PHSO investigation process.
James Titcombe has publicly and repeatedly asked the PHSO to carry out an internal review into the decision not to investigate the death of his baby son Joshua. James is quoted as saying “From Dame Julie Mellor, all we hear is the sound of silence.”
In another case, the family raised serious concerns about the care affordedto their daughter who died of anorexia, despitethe family spending a year compiling a detailed dossier for the PHSO, it still took the Ombudsman over two months to appoint an investigator to their case.
In a further case,a woman died after keyhole surgery for a hernia repair, the family described the two year process with the Ombudsman as “gruelling and destructive”. They added “It has forced us to spend almost three years of our lives trying to limit the harm the Ombudsman’s so called investigation has done to us.”
Somepatients have been led to believe that the PHSO is inappropriately preventing themraising concerns regarding inaccuracies and other errors inPHSO draft reports. The PHSO is effectively gagging those families. This is highlighted in the case of a child whose mother has devoted nearly 3 years challenging the PHSO on decisions made which were error based. B’s mother was specifically prohibited from sharing the contents of a draft letter.
In another case the family of Jo Deering have been left feeling totally alone and unsupported as a result of the Ombudsman’s investigation. Whilst detained under the Mental Health Act, Jo was granted extended leave. She committed suicide whilst on leave but the Ombudsman refuse to investigate the decisions made that ultimately lead to Jo’s death.
Mr Holt was left devastated and insulted when on the recommendation of the Ombudsman the Trust offered him £250 compensation following the death of his wife Jennifer, due to a preventable fall.
Katherine Murphy, Chief Executive of the Patients Association said: “We wish we could say cases like that of Sam Morrish and those other families are a once in lifetime situation, but they are not. We receive cases every week where people are distressed and even traumatised by the way their case has been mishandled by the PHSO”.
“The Health Ombudsman should be a court of last resort where uncorrected mistakes by the NHS can finally be put right, but the process is not fit for purpose and often ends up compounding the grief of families.The quality, accuracy, objectivity, effectives, openness and honesty of its reports is shameful.”
Katherine Murphy added: “The PHSO cost to the public purse is around £40 million a year, but we have no idea how it really does its job. The total cost to society and families far exceeds the £40 million funding the Ombudsman receives. The emotional cost for families far outweighs the huge financial cost.”
The Patients Association has evidence of serious failings of the PHSO and says it’s time to hold them to account for those failings. The words spoken publicly by the PHSO that there needs to be more care and compassion in the NHS and an end to the toxic culture need to be matched with significant action.
We cannot expect Trusts in the NHS to handle complaints appropriately if they are confident that the PHSO will not find failings against them. Radical reform in complaints handling is of paramount importance across the NHS and the PHSO.
The Patients Association is urging the Public Administration Select Committee and the Government to bring about that radical change and give the public confidence that complaints will be fully and professionally investigated.
Notes for Editors
- The Patients Association is a campaigning charity, listening to patients and speaking up for change. It has been working for over 50 years to make sure that the patient voice is heard and listened to by policy makers.
- For further information please contact the Patients Association on 0208 423 9111 or 0777 900 4898 firstname.lastname@example.org
- To see more information on the Patients Association visit www.patients-association.com
Latest News from
Wired-GOV Newswire (news from other organisations)
CBI responds to extra £93m investment in Wales at Budget02/03/2021 13:33:00
CBI yesterday responded to extra £93m investment in Wales at Budget.
Key Workers supported by TUC meet with Conservative Members of Parliament02/03/2021 12:15:00
Key workers and their trade unions are calling on the government to boost key worker pay in both the public and private sector after a year in which nurses, shop workers and carers have kept the nation going during the pandemic.
NHS Confederation - Political consensus on urgent need to better fund and fix social care, poll reveals02/03/2021 11:40:00
Nine out of ten MPs say that local government does not have enough resource to meet the growing need for social care services and three in five believe that the social care budget should be raised by £7 billion a year over the next two years.
Apprenticeship Levy has failed on every measure and will undermine investment in skills and economic recovery without significant reform, says CIPD02/03/2021 10:40:00
Reforming the levy to a broader, more flexible training levy would boost employer skills investment and business performance, while supporting the Government’s further education reforms, according to the CIPD
CBI comments on launch of 'Help to Grow' scheme02/03/2021 10:33:00
The CBI yesterday commented on the Government’s plans to introduce a Help to Grow scheme to support SMEs to lift productivity.
LGA responds to NAO report on reducing carbon emissions from cars02/03/2021 09:40:00
With longer-term certainty of funding and sufficient access to independent expert support, councils can help motorists switch to zero emission vehicles to achieve the Government's 2050 target.
New law to drive up employment standards in Wales01/03/2021 16:05:00
The Wales Trades Union Congress (Wales TUC) recently (Friday 26 February) warmly welcomed the consultation on the Social Partnership and Public Procurement (Wales) Bill.
Companies House to resume voluntary and compulsory strike off01/03/2021 14:48:00
Following a temporary pause, we’ll resume our strike off processes from 8 March 2021.
Action now will protect economy and give lasting Budget boost to jobs, confidence and investment01/03/2021 13:33:00
Ahead of Wednesday’s Budget, the CBI has outlined three bold moves the Chancellor can make that would support the Prime Minister’s roadmap and give businesses the boost they need to bring the country back to growth.