National Ombudsmen
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The UK’s national Ombudsman calls on Government to learn from Covid-19 mistakes

The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic.

The Ombudsman says that while it was right that we clapped for our NHS staff, carers and other frontline public servants, it is vital that we begin to learn from any mistakes made in the handling of the crisis. To inform his future work and that of other bodies, he has written to the Government asking it to share its thinking about the scope of any future inquiry and other reviews that it plans to establish.

Ombudsman Rob Behrens has emphasised that any review or national inquiry should reflect the real experiences of those who used public services, including the NHS, during the pandemic. He is encouraging people to feed back to the NHS and other public bodies if they have concerns about the service they received and bring their complaint to PHSO if it is not resolved by the local complaints process.

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