Crown Commercial Service
The role of data and analytics in digital transformation – improving the lives of citizens and driving a new era of growth
During the pandemic, we witnessed first-hand the potential that data has to save lives and livelihoods, enabling governments, businesses, and local authorities to share information efficiently.
As we recover from the pandemic, data and analytics remain in sharp focus. Having seen its potential across some important use cases, it is now seen as a significant enabler for the efficiencies and economic growth needed within the UK. It is also central to the delivery of a range of vital public services and societal goals, from tackling climate change to enhancing critical citizen services. The UK National Data Strategy (2020)
But data and analytics is not an isolated function. It is an integral element of digital transformation programmes with data strategies being placed at the core of organisations.
What does this mean for local authorities?
The data opportunity is now recognised as vast and local authorities sit at the heart of it. Whether it’s protecting vulnerable children, collecting the bins, fixing housing repairs, gritting the roads, or helping local businesses to grow, data can help local authorities to perform these tasks more effectively.
By placing data at the heart of digital transformation, local authorities have the potential to deliver some important and exciting outcomes:
- services designed around user needs
- citizens engaged and empowered to build their communities
- efficiencies through public service transformation
- local economic and social growth
- enhanced transparency and public accountability
How integral is data to local authorities?
In 1 word – extremely. Local authorities are constantly managing and responding to information. As digital transformation journeys continue, they are collecting more and more data sets from a variety of newly digitised sources. These, combined with more conventional data, can offer valuable insights on the wide variety of activities that authorities perform. By using analytics, artificial intelligence (AI) and automation, decision-making can be enhanced and used to improve public services. For example, data-backed decisions can reduce crime, lower traffic congestion, improve the environment and provide more efficient services for citizens.
What is needed to exploit the potential?
Embracing data’s enormous potential doesn’t come without its challenges. It requires fresh thinking, continued democratisation of technology, interoperability between systems, cloud migration, and employees equipped with the necessary digital and data skills. And it’s no secret that we have a UK data skill gap, which only adds to the challenge. Many public sector organisations are grappling with squeezed budgets alongside the increasingly urgent need to train their existing employees and recruit new ones with the right skills.
Having a clear data strategy, alongside technology and infrastructure strategies is key. And lies at the heart of any digital transformation programme. According to Gartner, best practices to deploying an effective data strategy include:
- executive buy-in and change management
- an appreciation that data isn’t perfect
- embracing of data sharing and data exchange
- a diverse pool of data talent
- trust in compliance to improve data quality
- and a commitment to data ethics
What support is there for the public sector to improve data use, drive efficiency and improve services?
We have recently launched a ‘first of its kind Big Data and Analytics commercial agreement, which is designed specifically to support the creation of intelligent data and analytics functions across the UK public sector.
It offers a range of specialist data and analytics services and software. Local authorities (like the rest of the public sector) can procure a variety of requirements – from niche reporting and analytics projects to complete data service transformations. This will help them harness data, drive efficiencies and improve citizen services.
As well as helping ensuring excellent value for money, Big Data and Analytics ensures compliance with all appropriate procurement policies, for example, tackling modern slavery, social value and carbon net zero.
Its terms also allow for improved knowledge transfer between incumbent suppliers and buyers, when required by the buyer. For example, a local authority could procure a supplier to help design or overhaul their data strategy. Under the terms of the agreement the consultants would work with and upskill internal staff. If required within the specification, the supplier delivering that requirement will also be responsible for ensuring a full briefing and handover. By upskilling existing staff, the local authority improves capability and reduces the dependency to outsource key skills in future.
Big Data and Analytics’ simple 2 lot structure covers a wide range of capabilities across a strong pool of suppliers. Of the agreement’s 50 tier 1 suppliers, 46% are small and medium-sized enterprises (SMEs). And all tier 1 suppliers are also able to sub-contract.
An optional capability has been introduced within lot 1 for Design, Build and Run Professional Services that offers buyers the ability to create a shortlist of suppliers by 1 or more of the 6 pre-evaluated capability areas, assisting with agile call-offs.
Want to find out more?
If you would like to have a discussion with our data and analytics category team, please get in touch by completing our online form quoting ‘Big Data and Analytics category team’ and we will get back to you. To find out more about how CCS can support with other areas of digital transformation, download our new guide.
Latest News from
Crown Commercial Service
Join our housing customer forum23/01/2023 09:15:00
You’re invited to join our new housing customer forum to share best practice. The first topic will be buying housing maintenance and repairs.
Drone technology for the blue light sector13/01/2023 09:10:00
This blog discusses the capability and benefits of drone technology for emergency services as more providers are turning to drones to deliver essential supplies and many other uses.
Crown Commercial Service announces a Memorandum of Understanding (MoU) with software provider, ServiceNow11/01/2023 10:15:00
We are pleased to announce we have signed a new Memorandum of Understanding (MoU) with ServiceNow, to support consistent innovation across government and the wider public sector
Changes to our agreements in December09/01/2023 14:10:00
Welcome to our monthly framework update to help you with your procurement planning. We will publish it online each month and also share it in our newsletters and on our social media channels.
Former Premier League star found guilty of £15 million investment fraud22/12/2022 14:05:00
A former Premier League star has been convicted (21 December, 2022) of defrauding friends, family members and associates out of £15 million.
Our new Mobile Voice and Data Services agreement goes live16/12/2022 16:25:00
Crown Commercial Service (CCS) has awarded a new agreement for mobile voice and data - which aims to simplify the procurement process and provide best pricing for core services.
Discover how Hampshire County Council successfully launched 19 community pantries16/12/2022 14:38:00
In this case study, we will discuss how Hampshire County Council used our Voucher Scheme framework (RM6255) to successfully launch 19 community pantries.
Aggregation – the simple way to make savings12/12/2022 14:43:00
In this article, find out how we bring together similar buying needs of customers to form aggregations and drive savings.