Thomas Cook "refund" scams on the rise
We are aware of reports on social media that criminals are using the Thomas Cook liquidation as an opportunity to lure victims into financial scams.
Members of the public have reported receiving calls and messages offering “refunds” by people purporting to be associated with, or acting on behalf of Thomas Cook.
We would urge people to be vigilant of unsolicited calls, texts or social media messages that ask for personal or financial details, and not to automatically click on the links in unexpected emails.
Legitimate organisations will never contact you out of the blue and ask for your PIN, card details, or full banking passwords. If you get a call or message asking for these, it’s a scam.
Remember, your bank or the police will never ask you to transfer money out of your account, or ask you to hand over cash for safe-keeping.
If you think you have been a victim of fraud, report it to Action Fraud on 0300 123 2040 or via our online reporting tool.
For more information on how you can protect yourself, visit takefive-stopfraud.org.uk
Thomas Cook customers should go to https://abta.com/thomascook for details on how they can make a claim.
ActionFraud is the UK’s national fraud and cyber crime reporting centre.
We provide a central point of contact for information about fraud and cyber crime.
The easiest way to report fraud and cyber crime is by using our online reporting tool.Report
Latest News from
The Amazon Prime scam that has cost victims over £1M24/01/2020 16:15:00
Criminals are continuing to target unsuspecting members of the public using Amazon Prime scam calls.
Courier fraudster who scammed vulnerable pensioner jailed17/01/2020 15:05:00
A teenage fraudster who scammed thousands of pounds from a vulnerable pensioner in Medway has been jailed.
Sir Richard Branson urges people to spot the signs of online scams08/01/2020 15:20:00
Sir Richard Branson, founder of Virgin Group, is urging people to spot the signs of online scams.
Courier fraud warning after couple scammed by criminals posing as police officers06/12/2019 13:20:00
Wiltshire police are urging people to be vigilant after a couple were defrauded by scammers posing as police officers.
Cifas Black Friday research reveals spike in retail account takeover fraud of 96%29/11/2019 15:20:00
Warning from Cifas about the dangers of online fraud during Black Friday.
Brothers jailed for eBay sales scam following reports to Action Fraud and investigation by West Midlands Police28/11/2019 13:20:00
West Midlands Police’s Economic Crime Unit picked up the case in 2015 following dozens of complaints to Action Fraud.
Man sentenced for stealing over £31,000 from employer following report to Action Fraud20/11/2019 14:20:00
A man has been sentenced after he diverted £31,970 worth of payments from his employer to a service provider, into his and his partner’s bank account.
Watch out for fake emails claiming to be Action Fraud08/11/2019 13:10:00
Action Fraud are aware of fraudsters claiming to be from Action Fraud contacting people in order to steal personal and financial details.