Crown Commercial Service
Transforming digital service delivery for better citizen engagement
David Bemrose, Head of Account Strategy for Local Government, explains how we can help local authorities transform their digital service delivery and build efficient and effective citizen engagement.
The digital transformation journey can be a complex one for local authorities. The demands of multiple citizen needs, accessibility issues, legacy IT systems, and additional cost pressures on finances only add to what is already a considerable challenge. This is why we’ve produced a guide to take some of the pressure off and help you plan your digital transformation journey.
The digital agenda
The COVID-19 pandemic has driven an accelerated focus on the digital agenda across local government. Colleagues have had to maintain and manage service delivery in a different way for their citizens and communities. All of which has been achieved remarkably well across the sector despite the significant challenges presented. Local authorities had to work at pace to transition their workforce to remote working by using all the tools available to maintain services, particularly for the most vulnerable communities they serve.
Continuing to transform public service delivery through digital tools and solutions will create a more effective and efficient citizen experience whilst also accounting for the specific needs of the individual in terms of how they want to engage with services.
As a result of market innovation and development, there has been enormous progress made in the range of technologies and digital tools and approaches available to both citizens and organisations. From working with our customers in local government, we know the sector has been at the forefront of exploring opportunities to deliver citizen services in a better way and to save money for the taxpayer.
The long term impact of COVID-19 and the transition to more hybrid ways of working only lead to a greater level of focus on change and a drive to more digital approaches to service delivery, with interoperability at the core.
How we can help
Our digital transformation guide for local government is built around the Central Digital and Data Office’s technology code of practice. It’s designed to help you navigate your way through our comprehensive range of technology-centred commercial solutions in order to outline and deliver your own local transformation plans. The guide is also endorsed by the Local Digital Collaboration Unit, part of the Department for Levelling Up, Housing and Communities.
Download the guide today and view our web page to find out more.
If you need any help or support to access the commercial solutions mentioned in the guide or advice from our category experts, please complete our online form with as much detail as possible and we will be in touch.
Original article link: https://www.crowncommercial.gov.uk/news/transforming-digital-service-delivery-for-better-citizen-engagement
Latest News from
Crown Commercial Service
Customer newsletters for March15/03/2023 16:25:00
Every month our customer newsletters feature the latest news, events and aggregation opportunities for the sectors you work in.
CCS launches new Supply of Energy 2 agreement15/03/2023 15:25:00
Crown Commercial Service (CCS) is pleased to announce the award of our new and improved energy agreement – Supply of Energy 2. This agreement will become the biggest energy contract ever awarded in the public sector, and is expected to supply up to £51 billion of electricity and gas – saving central government and wider public sector organisations over £2 billion.
How to reduce the environmental impact of logistics in the public sector13/03/2023 09:10:00
How can the public sector work with logistics service providers to support innovation and environmentally sustainable practices?
An introduction to technology product bundles06/03/2023 16:10:00
In this blog, we explore the new technology product bundles available on the Technology Online Purchasing Content agreement (TOPC) and how they can be purchased through our dynamic catalogue.
CCS and NHS England celebrate first year of construction partnership06/03/2023 09:15:00
We are pleased to announce that we have awarded over £700 million in the first year of our partnership with NHS England to help rebuild and reconfigure NHS England estates.
How to build resilience and strengthen the cyber security procurement process – Procurement Essentials02/03/2023 09:10:00
Procurement Essentials is a new series of articles to help you overcome common hurdles, understand key concepts, and make your life as a buyer of everyday goods and services easier.
Health and Social Care Network (HSCN) access services: expression of interest28/02/2023 14:20:00
Many NHS organisations will soon need to review their options to re-procure these services. Join our aggregated procurement.