Victims report losing over £200,000, as fraudsters claim to be from TV Licensing
Fraudsters are sending the public fake TV licensing emails to steal their personal and financial information.
- Fraudsters are sending people fake TV Licensing emails to steal their personal information.
- Victims who click on the link in the email risk having their money stolen by fraudsters.
- In December 2018 alone, 200 crime reports were made to Action Fraud in relation to TV Licensing emails, with victims reporting a total loss of £233,455.
Hooking victims in
In October 2018, Action Fraud warned of TV Licensing phishing emails after a large number of reports were received by the phishing reporting tool. A new wave of TV Licensing phishing emails are part of larger fraud, in which criminals are calling victims and claiming to be bank employees and convincing them to part with their money.
Reports made to Action Fraud show that fraudsters are sending out fake TV Licence emails regarding refunds and payment issues to people across the UK. They will use headlines such as ‘correct your licensing information’, ‘billing information updates’ and ‘renew now’ to trick people into clicking on the link within the email.
Within a week or two, the victim will receive a phone call from the fraudster claiming to be from the fraud department of the victim’s bank. Fraudsters are convincing victims they are genuine banking staff by using the personal details that the victim provided through the fake website.
The fraudsters are then claiming that the victim’s account has been compromised, possibly by a phishing scam they may have fallen victim to recently, and that they need to transfer their money to a new ‘safe account’.
Director of Action Fraud, Pauline Smith, yesterday said:
“Bank staff and police officers will never ask you to move money to a safe account.
“It is also important that you never click on links in emails you were not expecting.
“If you believe you have been a victim of fraud, please report it us.”
A TV Licensing spokesperson yesterday said:
“We’re continuing to work closely with Action Fraud to raise awareness of the scam emails circulating to the public, posing as genuine TV Licensing communications. TV Licensing will never email customers, unprompted, to ask for bank details, personal information or tell you that you may be entitled to a refund.
Anyone who has provided their details as a result of a fraudulent email should report it to Action Fraud. If they have provided bank details, they should call their bank urgently. TV Licensing offers helpful information on scam emails at the following link: www.tvlicensing.co.uk/scam.”
Protect yourself from fraudulent emails
- Never answer unsolicited emails from TV Licensing. The organisation will never email you, unprompted, to tell you that you’re entitled to a refund or ask for bank details/personal information.
- Don’t assume a phone call or email is authentic. Just because someone knows your basic details (such as your name or address), it doesn’t mean they are genuine. Criminals can easily spoof the phone numbers and email addresses of companies you know and trust.
- Always question unsolicited requests for your personal or financial information, and never click on the links and attachments in emails or texts you receive out of the blue.
- Your bank will never call and ask you for your PIN, full banking password, or ask you to transfer money out of your account.
What to do if you’ve fallen victim
- Let your bank know as soon as possible and monitor your bank statements regularly for any unusual activity.
- If you suspect your identity may have been stolen you can check your credit file quickly and easily online. You should do this every few months anyway using a reputable service provider and following up on any unexpected or suspicious results.
- Every report matters and if you have been a victim of fraud or cyber crime, report it to us online or by calling 0300 123 2040.
ActionFraud is the UK’s national fraud and cyber crime reporting centre.
We provide a central point of contact for information about fraud and cyber crime.
The easiest way to report fraud and cyber crime is by using our online reporting tool.Report
Latest News from
Confessions of a dating fraudster15/02/2019 16:20:00
A dating fraudster has revealed how they were able to take advantage of people looking for love online by creating fake accounts, obtaining information from social media profiles and building trust.
Don’t let flight ticket fraudsters take off with your cash15/02/2019 13:38:00
Action Fraud, the national fraud and cyber crime reporting centre, is warning half term holiday makers to avoid fraudulent flight ticket sellers as they use new tactics.
Beware of what you share: New research shows that less than half of people in the UK set their social media to private14/02/2019 16:20:00
According to new research, less than half of people in the UK set their social media to private.
“Fraudster families” running multimillion pound pension scams13/02/2019 10:20:00
Organised crime groups led by married couples or families are running pension scams worth millions of pounds.
Don’t invest your heart in a fauxmance: victims lose over £50 million to romance fraud12/02/2019 10:20:00
Action Fraud is warning the public to spot the signs of romance fraud ahead of Valentine’s Day.
Inside The Mind Of A Scammer: The Tactics Investment Fraudsters Use To Deceive Over 55s08/02/2019 14:10:00
The Financial Conduct Authority (FCA) is urging over 55s to check investment opportunities are genuine before they part with their money.
Bank branch response scheme prevents victims losing £38m to fraud in 201807/02/2019 16:10:00
A new rapid response scheme by banks and the police has prevented potential fraud victims from being scammed out of £38 million in 2018, figures published by UK Finance have revealed.
FCA warns public of investment scams as over £197 million reported losses in 201807/02/2019 14:51:00
The Financial Conduct Authority (FCA) yesterday warned investors to be vigilant to the threat posed by investment scammers, as data from Action Fraud reveals over £197 million of reported losses in 2018.