Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water.
Who are we?
For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the Consumer Council for Water (CCWater). In February 2020 we adopted a new name and look – CCW – the voice for water consumers, but out mission remains the same. We’re here to help consumers resolve complaints against their water company, as well as provide free advice and support on every aspect of water and sewerage services.
Since 2005, we’ve helped more than 400,000 consumers with their complaints and enquiries, securing more than £29 million in financial redress.
Meeting the needs of business
Helping businesses – as well as household customers – has always been a big part of our job. That role took on even more significance from April 2017 when the non-household retail market was launched in England. Suddenly most businesses had the freedom to shop around for a better water deal by switching to a different water retailer.
Finding effective ways to reach business customers who need our help has always been important to us – for this reason, we developed our business group. It now meets twice a year at our Birmingham office. Offering a mixture of presentations, workshops and discussions, the group has proved to be a popular and useful way for business people to come together and share their experiences, knowledge and concerns.
Looking to the future
With an ever-changing market, the content and structure of the group has developed over time, and it will continue to do so to ensure it meet the needs of those who use it. With such a rapidly changing industry, it’s never been more important to provide opportunities for people to share their expertise – and this is where our Business Customer Hub and Business Customer Forum comes in. This is your opportunity to share your knowledge and experience of the retail market, and talk about the issues that matter to you. CCW will be sharing all the latest data, from business news, to market updates and blog posts on industry hot topics – and we want you to do the same.
Is there a topic you want to talk about – maybe you have an idea for a guest blog post? We want to hear from the business community, or those that have an interest and knowledge in the water industry, to share their expertise. If you would like to comment or would be interested in writing a guest blog then please contact Lucy Byrnes email@example.com or Gráinne Roper firstname.lastname@example.org
Latest News from
Make a difference to someone this Brew Monday18/01/2021 12:20:00
Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period.
Faster complaint response times in the pipeline for most water customers14/01/2021 09:20:00
Water customers can expect a faster response to their complaints in the future after ten water companies answered the consumer watchdog’s call to show more ambition.
CCW seeks views on ambitious three-year strategy08/01/2021 15:05:00
Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy.
A simple recipe to avoid a dinnertime disaster23/12/2020 12:20:00
With Christmas just around the corner, you may have already started to plan your festive feast.
Water retailers urged to keep helping businesses on the road to recovery17/12/2020 13:38:00
Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action.
As easy as A, B, C? Survival tips for a peaceful winter10/12/2020 12:20:00
This year in particular has probably been a more challenging year than usual for most of us. Having to adapt quickly to find ways to deal with the ‘new normal’.
Learn more from complaints to improve services for customers, water companies are urged30/11/2020 13:27:00
Green investment plans must have customer backing27/11/2020 09:20:00
The road to recovery from Covid-19 is going to be a long and hard one but we believe water companies can play a vital role in helping us to overcome the economic and social challenges we now face.
Consider the financially vulnerable, CCW urges the CMA23/11/2020 09:10:00
Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing.