Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water.
Who are we?
For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the Consumer Council for Water (CCWater). In February 2020 we adopted a new name and look – CCW – the voice for water consumers, but out mission remains the same. We’re here to help consumers resolve complaints against their water company, as well as provide free advice and support on every aspect of water and sewerage services.
Since 2005, we’ve helped more than 400,000 consumers with their complaints and enquiries, securing more than £29 million in financial redress.
Meeting the needs of business
Helping businesses – as well as household customers – has always been a big part of our job. That role took on even more significance from April 2017 when the non-household retail market was launched in England. Suddenly most businesses had the freedom to shop around for a better water deal by switching to a different water retailer.
Finding effective ways to reach business customers who need our help has always been important to us – for this reason, we developed our business group. It now meets twice a year at our Birmingham office. Offering a mixture of presentations, workshops and discussions, the group has proved to be a popular and useful way for business people to come together and share their experiences, knowledge and concerns.
Looking to the future
With an ever-changing market, the content and structure of the group has developed over time, and it will continue to do so to ensure it meet the needs of those who use it. With such a rapidly changing industry, it’s never been more important to provide opportunities for people to share their expertise – and this is where our Business Customer Hub and Business Customer Forum comes in. This is your opportunity to share your knowledge and experience of the retail market, and talk about the issues that matter to you. CCW will be sharing all the latest data, from business news, to market updates and blog posts on industry hot topics – and we want you to do the same.
Is there a topic you want to talk about – maybe you have an idea for a guest blog post? We want to hear from the business community, or those that have an interest and knowledge in the water industry, to share their expertise. If you would like to comment or would be interested in writing a guest blog then please contact Lucy Byrnes email@example.com or Gráinne Roper firstname.lastname@example.org
Latest News from
A third of businesses ‘severely impacted’ by pandemic22/07/2021 15:10:00
A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research.
Taking tap water for granted?14/07/2021 13:05:00
Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another.
CCW responds to water companies’ environmental performance13/07/2021 12:20:00
CCW has responded to today’s annual environmental assessment report of water companies by the Environment Agency.
CCW responds to Southern Water’s record fine12/07/2021 12:20:00
CCW recently (09 July 2021) responded to the sentencing of Southern Water which has seen the company hit with a record fine of £90 million for a catalogue of environmental failings that resulted in widespread pollution.
Shocking kitchen sink habits caught on camera01/07/2021 09:20:00
Pouring large amounts of used cooking oil down the plughole and leaving the tap running for over 23 minutes are just a couple of the bad behaviours that have been caught on camera in fascinating new research looking at the kitchen sink habits of ordinary Brits.
Support with water bills still not reaching many of those that need it most25/06/2021 13:05:00
Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support.
UPDATED: Help for business customers impacted by COVID-19 lockdown03/06/2021 15:05:00
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business income. If your company has been disrupted or hit financially, we want to ensure that you know what support is on offer, and what you can do to manage your water bills
Recommendations unveiled to end water poverty and bolster support for millions of households26/05/2021 13:10:00
Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.