Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water.
Who are we?
For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the Consumer Council for Water (CCWater). In February 2020 we adopted a new name and look – CCW – the voice for water consumers, but out mission remains the same. We’re here to help consumers resolve complaints against their water company, as well as provide free advice and support on every aspect of water and sewerage services.
Since 2005, we’ve helped more than 400,000 consumers with their complaints and enquiries, securing more than £29 million in financial redress.
Meeting the needs of business
Helping businesses – as well as household customers – has always been a big part of our job. That role took on even more significance from April 2017 when the non-household retail market was launched in England. Suddenly most businesses had the freedom to shop around for a better water deal by switching to a different water retailer.
Finding effective ways to reach business customers who need our help has always been important to us – for this reason, we developed our business group. It now meets twice a year at our Birmingham office. Offering a mixture of presentations, workshops and discussions, the group has proved to be a popular and useful way for business people to come together and share their experiences, knowledge and concerns.
Looking to the future
With an ever-changing market, the content and structure of the group has developed over time, and it will continue to do so to ensure it meet the needs of those who use it. With such a rapidly changing industry, it’s never been more important to provide opportunities for people to share their expertise – and this is where our Business Customer Hub and Business Customer Forum comes in. This is your opportunity to share your knowledge and experience of the retail market, and talk about the issues that matter to you. CCW will be sharing all the latest data, from business news, to market updates and blog posts on industry hot topics – and we want you to do the same.
Is there a topic you want to talk about – maybe you have an idea for a guest blog post? We want to hear from the business community, or those that have an interest and knowledge in the water industry, to share their expertise. If you would like to comment or would be interested in writing a guest blog then please contact Lucy Byrnes firstname.lastname@example.org or Gráinne Roper email@example.com
Latest News from
Our strategy for 2021-2431/03/2021 16:05:00
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
Covid-19 support for business customers extended29/03/2021 14:43:00
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months.
Households urged to soak up April shower of bill savings25/03/2021 08:15:00
Switching to a water meter or tapping into financial support from water companies’ social tariff schemes could help millions of low-income households stay afloat ahead of a wave of April bill rises.
Customers should have a bigger say over CMA decisions, says consumer watchdog18/03/2021 13:38:00
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019.
Speaking your language02/03/2021 12:20:00
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them.
CCW backs action plan to help business customers save water12/02/2021 10:20:00
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW).
Former CCW chief picks up industry award10/02/2021 11:20:00
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers.
Opportunity knocks in the form of Climate Change Adaptation Reports04/02/2021 13:10:00
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion.
More than 140,000 households in Wales receive ongoing help with water bills04/02/2021 08:10:00
More than 140,000 households in Wales are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.