Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water.
Who are we?
For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the Consumer Council for Water (CCWater). In February 2020 we adopted a new name and look – CCW – the voice for water consumers, but out mission remains the same. We’re here to help consumers resolve complaints against their water company, as well as provide free advice and support on every aspect of water and sewerage services.
Since 2005, we’ve helped more than 400,000 consumers with their complaints and enquiries, securing more than £29 million in financial redress.
Meeting the needs of business
Helping businesses – as well as household customers – has always been a big part of our job. That role took on even more significance from April 2017 when the non-household retail market was launched in England. Suddenly most businesses had the freedom to shop around for a better water deal by switching to a different water retailer.
Finding effective ways to reach business customers who need our help has always been important to us – for this reason, we developed our business group. It now meets twice a year at our Birmingham office. Offering a mixture of presentations, workshops and discussions, the group has proved to be a popular and useful way for business people to come together and share their experiences, knowledge and concerns.
Looking to the future
With an ever-changing market, the content and structure of the group has developed over time, and it will continue to do so to ensure it meet the needs of those who use it. With such a rapidly changing industry, it’s never been more important to provide opportunities for people to share their expertise – and this is where our Business Customer Hub and Business Customer Forum comes in. This is your opportunity to share your knowledge and experience of the retail market, and talk about the issues that matter to you. CCW will be sharing all the latest data, from business news, to market updates and blog posts on industry hot topics – and we want you to do the same.
Is there a topic you want to talk about – maybe you have an idea for a guest blog post? We want to hear from the business community, or those that have an interest and knowledge in the water industry, to share their expertise. If you would like to comment or would be interested in writing a guest blog then please contact Lucy Byrnes email@example.com or Gráinne Roper firstname.lastname@example.org
Latest News from
CCW supports Consumer Vulnerability and Debt Conference (1-3 Dec)30/10/2020 09:20:00
The Consumer Council for Water (CCW) is delighted to be supporting and taking part in the 2020 Utility Week Consumer Vulnerability and Debt Conference (1-3 December).
CMA plans could tip the balance for struggling households28/10/2020 09:20:00
The Consumer Council for Water (CCW) yesterday called on the Competition and Markets Authority (CMA) to “think again” after voicing concerns over its provisional plans for four water companies’ future bills and service commitments.
Review targets stronger support for customers struggling to afford water bills22/10/2020 11:20:00
Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes.
CMA: is the customer voice being heard?20/10/2020 13:38:00
More customer engagement was carried out at PR19 than in any previous price review. But how has this translated into tangible outcomes for consumers, and is the CMA listening? CCW’s Mike Keil explores whether the customer voice is being heard as the appeal process continues.
CCW shares lessons learned from 2019 Price Review12/10/2020 09:20:00
Future price reviews must strengthen customers’ influence over every stage of the price setting process and beef up the incentives to improve customer service and reduce complaints.
Stark warning to several water companies as environmental performance fails to improve05/10/2020 11:22:00
Environmental performance report shows more action and investment is needed by several water companies that are failing to protect the environment.
CMA publishes its Provisional Findings in review of water price controls30/09/2020 15:38:00
The Competition and Markets Authority (CMA) yesterday published its Provisional Findings following four water companies’ appeals against Ofwat’s final determinations on price controls for 2020-25.
Watchdog targets poor performers as majority of water companies reduce complaints25/09/2020 09:20:00
Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers.