Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water.
Who are we?
For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the Consumer Council for Water (CCWater). In February 2020 we adopted a new name and look – CCW – the voice for water consumers, but out mission remains the same. We’re here to help consumers resolve complaints against their water company, as well as provide free advice and support on every aspect of water and sewerage services.
Since 2005, we’ve helped more than 400,000 consumers with their complaints and enquiries, securing more than £29 million in financial redress.
Meeting the needs of business
Helping businesses – as well as household customers – has always been a big part of our job. That role took on even more significance from April 2017 when the non-household retail market was launched in England. Suddenly most businesses had the freedom to shop around for a better water deal by switching to a different water retailer.
Finding effective ways to reach business customers who need our help has always been important to us – for this reason, we developed our business group. It now meets twice a year at our Birmingham office. Offering a mixture of presentations, workshops and discussions, the group has proved to be a popular and useful way for business people to come together and share their experiences, knowledge and concerns.
Looking to the future
With an ever-changing market, the content and structure of the group has developed over time, and it will continue to do so to ensure it meet the needs of those who use it. With such a rapidly changing industry, it’s never been more important to provide opportunities for people to share their expertise – and this is where our Business Customer Hub and Business Customer Forum comes in. This is your opportunity to share your knowledge and experience of the retail market, and talk about the issues that matter to you. CCW will be sharing all the latest data, from business news, to market updates and blog posts on industry hot topics – and we want you to do the same.
Is there a topic you want to talk about – maybe you have an idea for a guest blog post? We want to hear from the business community, or those that have an interest and knowledge in the water industry, to share their expertise. If you would like to comment or would be interested in writing a guest blog then please contact Lucy Byrnes email@example.com or Gráinne Roper firstname.lastname@example.org
Latest News from
Launch of Water Mark assessment of industry performance03/04/2020 10:25:00
We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers.
Read our latest Forward Work Programme01/04/2020 13:38:00
Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years.
BLOG: Help for business customers during coronavirus31/03/2020 11:43:00
If you run a business there’s a good chance you may already be counting the cost of the COVID-19 pandemic – particularly if you’ve temporarily closed.
Households hit by virus impact urged to tap into water company support26/03/2020 09:20:00
Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company.
Seeking support during the coronavirus outbreak24/03/2020 09:20:00
We know that this is a challenging and uncertain time for everyone and that the coronavirus outbreak is having an impact on so many aspects of our lives.
Farmers and waterbills: time to charge ahead for accurate billing23/03/2020 09:25:00
Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges.
CCW backs plan to tackle threat to future water supplies17/03/2020 16:48:00
A blueprint to protect the future of our water supplies and environment from the impact of climate change and a growing population has received backing from CCW.
CCW consults on changes to regional committees05/03/2020 12:43:00
CCW is consulting on proposed changes to its structure which would see it reduce the number of committees it has across England and Wales.