Agent toolkits, digital meetings, webinars, e-learning and videos

2 Jun 2017 11:36 AM

Help and support from HM Revenue and Customs (HMRC) for tax agents and advisers.

Agent toolkits

HMRC have 20 agent toolkits available for you to download and use. They are a free online resource aimed at helping you to avoid the most common errors we see in filed returns. We have recently updated the following toolkits:

Each toolkit has a checklist identifying the key issues to address, with links to further online guidance and information. These toolkits have already helped many people reduce errors, demonstrate reasonable care and file timely and accurate tax returns.

Don’t forget to check out the current 20 toolkits regularly so that you don’t miss the changes as they happen.


YouTube videos

What is Research and Development (R&D) tax relief?
Outlines what R&D relief is who and how to claim it.

What expenses qualify for R&D tax relief?
Provides a very simple explanation of what costs qualify for R&D, and some simple errors made by customers.

How to claim R&D tax relief when you receive a grant
Addresses one of the most common queries regarding R&D and how it interacts with grants.

There’s more detailed guidance, including case studies at R&D tax relief: making R&D easier for small companies.

Agent Talking Points

Agent Talking Points are weekly online digital meetings for tax agents and advisers and complement HMRC’s quarterly Working Together online agent meetings.

They usually last 45 minutes to an hour and focus on topics agents have said they’re interested in or on new issues identified by agents and HMRC that may have widespread impact. HMRC experts will be available to answer questions.

Register quickly and easily at least 5 minutes before a meeting is due to start.

Intellectual Property Office (IPO) - an introduction to design

In the fifth of our series, the IPO will give a brief overview on Intellectual Property and in this session will focus on design. This basic introduction will inform you on how to protect the appearance of your goods with design registration.

Register for this meeting on 9 June 2017, 11am to midday.

Tax coding

This meeting will look at how adjustments in tax codes for state benefits are calculated and how primary and secondary employments are established.

Register for this meeting on 20 June 2017, 11am to midday.

As this meeting is likely to be oversubscribed we’ve added a second meeting later.

Register for this meeting on 20 June 2017, 1pm to 2pm.

Call handling on the Agents Dedicated Line

This meeting will give an overview of the purpose of the ADL, the service it provides to agents and the how this service is changing as HMRC becomes more digital.

Register for this meeting on 23 June 2017, midday to 1pm.

As this meeting is likely to be oversubscribed we’ve added a second meeting later.

Register for this meeting on 23 June 2017, 3pm to 4pm.

Construction Industry Scheme (CIS)

This meeting will provide a basic overview of the CIS process, including deductions, record keeping, reporting, and repayments.

Register for this meeting on 29 June 2017, midday to 1pm.

As this meeting is likely to be oversubscribed we’ve added a second meeting later.

Register for this meeting on 29 June 2017, 2pm to 3pm.


2-Step verification

Watch this meeting from 21 February 2017.

Agent services

Watch this meeting from 29 March 2017.

Watch this meeting from 7 December 2016.

Agent Account Manager service

Watch this meeting from 1 June 2016

Agent Toolkits and you

Watch this meeting from 12 May 2017.

Apprenticeship Levy

Watch this meeting from 14 February 2017 covering when you need to pay the levy, how much you need to pay and how to report a payment. The meeting also covers changes to Apprenticeship Funding in England from May 2017 and the new Apprenticeship Service.

Annual Tax on Enveloped Dwellings (ATED)

Watch this meeting from 11 April 2017 demonstrating how to the new digital service.

Automatic Exchange of Information

Watch this meeting from 14 July 2016 to find out more about what the UK’s Automatic Exchange of Information with other countries may mean for you.

Capital Gains Tax

Watch this meeting from 29 September 2016 on Entrepreneurs’ Relief.

Charities and Common Reporting Standards

Watch this meeting from 3 May 2017.

Class 2 National Insurance reform

Watch this meeting from 15 June 2016.

Watch our new Youtube video regarding the impact on Self Assessment returns.

Find out more in the HMRC National Insurance contributions and statutory payments toolkit.

National Living and National Minimum Wage

Watch this meeting from 14 March 2016 covering both areas.

Find out more in the HMRC National Insurance contributions and statutory payments toolkit.

Find out more in the HMRC expenses and benefits from employment toolkit.

Negligible Value

Watch this meeting from 27 April 2017.

Making Tax Digital for business

Watch this meeting from 28 March 2017.

Paying the right amount of tax through Pay As You Earn (PAYE)

Watch this meeting from 5 April 2017.


Watch this meeting from 3 February 2017 which gave an overview of domicile, why it’s relevant for income and Capital Gains Tax and the impact of the new reforms.

Watch this meeting from 14 October 2016 on double taxation for individuals with dual residency.

Watch this meeting from 7 October 2016 on Statutory Residence Test - split year treatment cases 1 to 3.

Watch this meeting from 8 April 2016 covering non-UK domicile reforms.

Tax Avoidance

Watch this meeting from 7 February 2017 where HMRC looked at settling the tax avoidance bills of individuals that might have been involved in tax avoidance schemes.

Watch this meeting from 7 February 2017 in which HMRC outlined some of the common issues that arise in insolvency proceedings where tax avoidance is at play and HMRC’s stance.

Watch this meeting from 16 November 2016 on the new serial tax avoidance regime.

Watch this meeting from 1 November 2016 on settling the tax avoidance bills of small and medium enterprises.

Watch this meeting from 10 May 2016 on disguised remuneration for small and medium enterprises.

Watch this meeting on contractor loans from 30 March 2016 discussing what a recent policy announcement means for individuals who may be involved in disguised remuneration avoidance schemes.

Trade losses

Find out more in the HMRC Income Tax losses toolkit.

VAT – changes to the VAT Flat Rate Scheme (FRS)

Watch this meeting from 1 March 2017 which covered the introduction, from 1 April 2017 of the new 16.5% FRS for businesses with limited costs. Businesses using the FRS or new businesses joining the FRS will complete a simple test to work out whether they must use this new rate.

VAT and motoring expenses

Watch this meeting from 23 May 2017.

In partnership with other government bodies

Companies House

Watch this meeting from 17 May 2017 where Companies House discussed their road to 99% electronic enablement of all possible account types.

Watch this meeting from 10 November 2016 covering helping agents file accounts right first time.

Intellectual Property Office

Watch this meeting from 16 February 2017 covering copyright.

Watch this meeting from 30 November 2016 covering trademarks.

Watch this meeting from 28 July 2016 providing an overview of trademarks, patents, designs and copyright and how to protect intellectual property.

Pension’s regulator

Watch this meeting from 18 May 2017 which provided an update on automatic enrolment.

Watch this meeting from 17 March 2017 which looked at how to support your clients through automatic enrolment.

Watch this meeting from 17 March 2017 which looked at how you can support your clients through re-enrolment.


Webinars can last up to an hour. You can ask questions during the presentation and get answers from your HMRC host.

Register and log in at least 5 minutes before a live webinar is due to start.

You can watch recorded webinars at any time but you’ll need to register first.

Capital gains: land and property

The webinar covers common areas such as reliefs and common errors.

There’s no date for a live webinar at the moment.

Watch this webinar recorded in June 2016.

Find out more in the HMRC Capital Gains Tax for land and buildings toolkit.

Help and advice

Check to make sure you’ve a compatible computer or mobile device to watch webinars.

Search for help if you’ve technical problems with webinars.

Contact HMRC online for other webinar help.


Complete the online course to find out how to resolve disputes with reviews and appeals.