BSG report: Digital exclusion and the impact of COVID-19

3 Nov 2020 12:18 PM

Broadband Stakeholder Group publishes research by Savanta ComRes into the impact of Covid-19 on digital exclusion in the UK.

The Broadband Stakeholder Group (BSG) has published research on digital exclusion undertaken by the research consultancy Savanta ComRes. The research closely examines the attitudinal challenges that the UK faces in encouraging greater internet adoption by 3.6 million digitally excluded citizens, alongside the financial, and skills-based aptitudes. 

30 respondents were interviewed about their lived experience during the first phase of the pandemic, with the responses suggesting that the UK may need to expand the scope of policy questions that relate to the pathways online. 

Key findings

Clare MacNamara, CEO of BSG, recently said:

“This report illustrates how varied the lived experience of our respondents has been during the late summer of the pandemic. It has highlighted some of the reasoning behind why some people are still choosing not to move online whilst others have been coaxed, cajoled, or coached online by friends and family. It also raises the question of what the overarching policy goals should be for the digitally excluded for whom the digital divide has become further widened as those online gain greater digital dexterity and economic gains.

You can access the full report in the link below. 

Broadband Stakeholder Group – Digital Exclusion... (PDF)