Citizens Advice highlights high exit fees faced by some broadband and mobile customers as Ofcom plans to allow consumers to switch providers without penalties.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Customers have been hit by sky-high exit fees despite getting bad service.
“Hidden charges and unfair penalties are all too common for mobile phone and broadband consumers.
“We have found some people can face up to £625 to get out of a broadband contract and £800 to exit a mobile phone deal.
“It is good to see Ofcom taking a stronger stance against the companies acting unfairly and hopefully this will start to make the market better for customers.”