Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) findings on appeals by the energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
Citizens Advice submitted evidence to the CMA stating that, if successful, appeals by networks could cost consumers an additional £1.5bn.
Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
“This decision is good news for consumers and a major step forward in fixing the problem of excessive profits made by network companies. It sends a clear signal to the companies still to go through the price control process (electricity distribution networks) that they won’t be getting the same bumper payday as last time round.
“But we shouldn’t be under any illusions, the price control and appeals processes are skewed in favour of the networks. There is still too much scope for companies to make hundreds of millions in unearned profit at consumers’ expense. The CMA needs to work with regulators and consumer groups to redress the balance and make sure the process works in consumers’ interests.”
- Citizens Advice research (Missing Billions - July 2017) showed that energy network companies were able to overcharge energy customers by £7.5bn during the current RIIO-1 price controls.
- Citizens Advice previously established five principles which it believes need to be met if the RIIO-2 price controls are to deliver for consumers.