CMA to issue consumer law guidelines for the IVF sector

7 Feb 2020 02:14 PM

The CMA is developing guidance for IVF clinics in the UK to make sure they treat their patients fairly.

The Competition and Markets Authority (CMA) has concerns about possible cases of mis-selling of services such as IVF ‘add-on’ treatments, and possible misrepresentation of clinics’ success rates. The CMA is working closely with the sector regulator, the Human Fertilisation and Embryology Authority (HFEA), to understand patients’ experiences and learn more about how clinics operate.

Going through or exploring potential fertility treatments can be a stressful and emotional experience, with people having to make decisions in challenging circumstances. As such, it is important that clinics provide all the necessary information on treatments to allow patients to make informed choices.

Currently, there is no written guidance on consumer protection law for the IVF sector. The CMA is therefore concerned that clinics might not be aware of their obligations, and so is producing guidance which will cover issues such as:

As it develops its guidance, the CMA will consult publicly later this year and would like people to get in touch to share their experiences.

The CMA will also publish some advice for patients.

At this early stage, the CMA has not reached a view as to whether or not consumer protection law may have been broken. However, if it finds evidence that some clinics’ practices are misleading or their terms are unfair, it could take enforcement action.

All information relating to this review can be found on the Self-funded IVF page. This also sets out how people can get in touch with information on the concerns identified above.