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Performing detailed analysis on materials used and establish quality baseline. |
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Developing, updating and refreshing specifications across all sites and services. |
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Developing Service Level Agreements. |
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Establishing a Quality Assurance process and begin site audits alongside stakeholders. |
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Reviewing delivery model, especially around contracted hours, enhanced payments, contractual overtime and hours of operation. |
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Investing savings into the team to ensure sufficient resource to drive and sustain change. |
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Delivering change and savings through an altered internal model, before reassessing model in medium to long term once improvements embedded. |