Citizens Advice has responded to a report from Human Rights Watch on the use of algorithms within Universal Credit.
Dame Gillian Guy, Chief Executive of Citizens Advice, said: “Universal Credit has been a lifeline for millions in this crisis, but it doesn’t always fit with the reality of people’s lives.
“Those in irregular work can find themselves struggling to budget from month to month, while new claimants risk facing hardship or debt while they wait for a first payment.
“With the potential for a fresh avalanche of job losses this winter, it’s critical the government further strengthens the safety net. That means turning advance payments into grants to help people weather the five-week wait and ensuring the system can respond flexibly to people’s circumstances.”