Citizens Advice responds to E.ON being fined for customer service failings.
Gillian Guy, Chief Executive of Citizens Advice, said:
“There is no excuse for poor customer service.
“When someone doesn’t turn up at an agreed time to fix a fault or take a meter reading it can be a real inconvenience and cause disruption in people’s lives - for which they should be compensated.
“It’s right that E.ON has come clean and reported its customer service failings to Ofgem, which means consumers can be compensated. We hope E.ON has learned from its mistakes and makes every effort to ensure these problems aren’t repeated in future.”