Citizens Advice responds to the Business Secretary’s warning for energy suppliers to end mistreatment of customers

Gillian Cooper, Head of Energy Policy for Citizens Advice, said:

“We welcome the government’s call for energy suppliers to stop forcing people onto prepayment meters. Millions of people are being left in cold, dark and damp homes because they can’t afford to top up their meter. No one should be forced to live like this.

“It’s now up to suppliers to do the right thing and end this practice. If they don’t, the government must step in with stronger action. It’s also vital further protections are brought in for people already using prepayment meters.”

Notes to editors

1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
2. Our network of charities offers impartial advice online, over the phone, and in person, for free.
3. Citizens Advice helped 2.55 million people face to face, over the phone, by email and webchat in 2021-22. And we had 40.6 million visits to our website. For full service statistics see our monthly publication Advice trends.
4. Citizens Advice service staff are supported by more than 18,500 trained volunteers, working at over 2,500 service outlets across England and Wales.
5. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.

Business Secretary warns energy suppliers to end ... - GOV.UK