Consumer Rights Act - first birthday

3 Oct 2016 02:02 PM

The Consumer Rights Act came into force one year ago last saturday (1 October 2016) in the biggest shake up of consumer law in a generation.

Replacing 8 pieces of dated consumer legislation, the Act clarified the law for both consumers and businesses. It created a specific timeframe of 30 days for consumers to reject a faulty item and get a full refund, while giving new legal rights to consumers downloading music or buying ebooks over the internet.

Since October 2015, Citizens Advice recorded 10.5 million visits to its online advice portal from people eager to learn about their new powers over refunds, repairs and replacements of faulty goods.

Examples of your rights under the Act:

Learn more about your rights under the Consumer Rights Act.