Digital Public Services: What's Next?

19 Jan 2021 12:16 PM

The challenges that arose with service delivery during COVID-19 – from lockdown and remote working to increased demand – further cemented the benefits of having the right digital infrastructure in place.

Read the full report here PDF 1333kb

Government Departments which had been more successful in digital transformation were able to scale up services with ease to meet demand. Those areas of the public sector which had not, initially found it difficult deliver a digital first service especially in a lockdown.

The issues described above have been known about for some time, however COVID-19 has laid them bare and provided new impetus for change. This research provides three ideas for the government going forward to help the public sector on its transformation journey:

This  report has kindly been supported by Amazon Web Services.