Citizens Advice has welcomed yesterday’s announcement by Energy UK of the launch of the Commission for Customers in Vulnerable Circumstances.
Gillian Guy, Chief Executive of Citizens Advice, said:
“This commission offers a real opportunity to ensure that vulnerable energy customers receive a better service and the right level of support.
“We’ve long argued that energy companies should do more to support their customers in vulnerable circumstances. All too often, these are customers who are paying over the odds for their energy and are treated poorly by their supplier.
“We look forward to working constructively with the commission and to the development of concrete proposals that will make a meaningful difference to the lives of millions of vulnerable people”.
Notes to editors