Ofgem’s new report on energy supplier complaint handling reveals that consumer dissatisfaction has increased. Customers are unhappy with energy firms’ lack of communication and the time it takes to get problems resolved.
Gillian Guy, Chief Executive of Citizens Advice said:
“Too many people continue to face woeful customer service from their energy suppliers.
“This report reveals a catalogue of errors by suppliers - including poor communication and confusing information - that have left customers struggling to get their problems resolved.
“This dissatisfaction is reflected in Citizens Advice’s latest energy complaints league table which exposed a widening gap between how the best and worst performing energy suppliers are dealing with customer’s problems.
“Poor performing energy firms must learn from their mistakes and act immediately to improve their complaints handling. In the meantime if you’re struggling with an energy complaint, you can get free and independent help from Citizens Advice’s consumer service.”
Ofgem’s biennial complaints survey