From ICT to business information service: way to go says Socitm report

27 May 2014 12:50 PM

Socitm recommends that ICT leaders should respond disruptive change in the ICT and public sector landscape by taking action now to transform their function into a ‘business information service’ 

In its new report Business information services: the future ICT function?, Socitm describes how cloud services, mobile usage, commoditisation and big data analytics are driving disruptive change. Public service managers want to use information and technology to reduce operational costs, while preserving as much of their front-line services as possible. Tech-savvy service users are ever more demanding, while rapidly increasing mobile use is tending to shift control away from traditional ICT functions.

By becoming business information services, ICT functions can embrace these challenges by actively promoting the opportunities that information assets and new technologies offer to modernise public services and save money while improving the customer experience.

Business information services: the future ICT function? is a detailed 48-page publication, available free of charge to Socitm Insight subscribers and priced at £125 for others (£95 for Socitm members).