From ICT to business information service: way to go says Socitm report
27 May 2014 12:50 PM
Socitm recommends that
ICT leaders should respond disruptive change in the ICT and public sector
landscape by taking action now to transform their function into a
‘business information service’
In its new report Business information services: the
future ICT function?, Socitm describes how cloud services, mobile
usage, commoditisation and big data analytics are driving disruptive change.
Public service managers want to use information and technology to reduce
operational costs, while preserving as much of their front-line services as
possible. Tech-savvy service users are ever more demanding, while rapidly
increasing mobile use is tending to shift control away from traditional ICT
functions.
By becoming business information
services, ICT functions can embrace these challenges by actively promoting the
opportunities that information assets and new technologies offer to modernise
public services and save money while improving the customer
experience.
Business information services: the
future ICT function? is a detailed 48-page publication, available
free of charge to Socitm Insight subscribers and priced at
£125 for others (£95 for Socitm members).