Citizens Advice has responded to yesterday’s announcement by the Department for Business, Energy and Industrial Strategy (BEIS) of a consultation on data sharing between energy companies and the Department for Work and Pensions to better identify energy customers who should be covered by the Ofgem’s safeguard tariff.
Gillian Guy, Chief Executive at Citizens Advice, said:
“Identifying vulnerable energy customers not currently covered by the safeguard tariff is essential to better protect people from sky high bills. This consultation takes us closer to ensuring that millions more vulnerable energy customers get the protections that are so sorely needed.
“These proposed data matching powers must be brought into force as soon as possible to ensure lasting protection for this wider group of vulnerable customers as any delay leaves them exposed to unjustifiably high energy costs.
“To make this scheme work it is essential that there are robust protections of people’s information and that companies are clear with consumers about how it is being used.”
New proposals to help vulnerable people benefit from cheaper energy
Notes to editors