Identity system is ‘textbook case’ of programme management failure

5 Mar 2019 03:49 PM

Public Accounts Committee Chair Meg Hillier MP has commented on yesterday’s National Audit Office report, Investigation into Verify.

Read NAO report

Chair's comments

She yesterday said:

“The government’s flagship identity verification platform is a textbook case of government’s over-optimism and programme management failure.

“Despite spending at least £154 million on Verify, only half the people that try to sign up are able to use it and take-up is much lower than expected.

“More worrying, it is not yet clear what it will cost for government departments to continue using Verify when government funding stops next year.” 

Further information