Jobcentre guidance on new national Covid restrictions

9 Nov 2020 02:10 PM

On 31 October 2020, the Prime Minister announced that the Government will be introducing new national COVID-19 measures in England to protect the NHS and save lives.

This means from 5 November 2020 until 2 December 2020 in England, the following updated jobcentre guidance will apply to customers, and will ensure essential support is provided whilst keeping colleagues and customers safe.

On 3 November 2020, we also confirmed that the suspension of the Minimum Income Floor - for self-employed customers claiming Universal Credit in England, Scotland, and Wales - has been extended to the end of April 2021. This means that self-employed customers on Universal Credit will receive a payment that reflects their earnings at this difficult time.

For Scotland:

On 2 November, the Scottish Government introduced a new five level tiered system. The following will therefore apply to jobcentres and customers in Scotland:

Levels 0, 1 and 2 guidance:

Levels 3 and 4:

For Wales:

The Welsh Government introduced the two week ‘firebreak’ restrictions in Wales on 26 October 2020 that will last until 9 November 2020. The jobcentre guidance in place for the new national restrictions in England until 2 December 2020 (above) will apply during this period.

After 9 November 2020, the Welsh Government announced an easing of restrictions. From then, the following will apply to jobcentres and customers in Wales:

For Northern Ireland:

Please contact the Department for Communities for more information on measures introduced in Northern Ireland - 028 9082 9000.

A DWP spokesperson yesterday said:

Jobcentres have remained open throughout this pandemic to provide vital support and essential services to those whom we cannot help remotely.

These new measures will ensure that we can continue this support while keeping our colleagues and customers safe, following the latest Government and PHE guidance.

Contact Press Office

Media enquiries for this press release – 020 3267 5144

Press Office

Caxton House
Tothill Street

London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144

Out-of-hours (journalists only) 07623 928 975

England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099

Scotland (local media enquiries) 0131 310 1122

Follow DWP on: