Most children and young people report good experiences of hospital care

29 Nov 2017 11:31 AM

The results of the 2016 children and young people’s survey published yesterday show that the majority of children and young people who stayed in hospital overnight or were seen as a day case patient were happy with the care they received.

The survey results reveal what over 34,000 children and young people under the age of 16 and their parents and carers said about the hospital care they received during November and December 2016.

Nationally, the results from the 132 acute NHS trusts which took part in the survey show:

While the majority of responses reflected a positive experience, the survey also identified some areas where NHS trusts could improve.

Professor Ted Baker, Chief Inspector of Hospitals at the Care Quality Commission said:

“Overall, the NHS should be pleased with the results of the 2016 survey which show the majority of children and young people were happy with their care. This is a testament to the hard work and dedication of hospital staff working with children and young people across the country. It also reflects the findings from our inspections, which show the quality of children and young people’s services is often rated higher than any other core service within a hospital.

“However, the survey does show some areas where children, young people and their parents and carers reported room for improvement. Hospitals should examine the results of this survey, together with our inspection reports and take steps to improve their care where necessary.”

This is the second children and young people’s survey to be carried out as part of the NHS patient survey programme. We will use the findings as part of our monitoring of the quality of children and young people’s services and to plan and target our inspections.